Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:17:24 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Product information  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team,</div>
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Please see below trail mail, Customer purchased TT product from online and she is claiming there are some parts missing however the other product has been used by the customer, Noe customer came to the store to get the missing parts as per the online customer
 service team which we do not have in the store,</div>
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please do the needful.</div>
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     <span style="color: rgb(102, 102, 102); font-size: 14pt">Thanks &amp; Regards</span>
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Nimang</div>
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<b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'>|</span></b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'><span> </span><b style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; text-indent:0px; background-color:rgb(255,255,255)'><span lang="EN-US" style='margin:0px; font-size:12pt; font-family:"Calibri Light","Helvetica Light",sans-serif; color:rgb(89,89,89)'>Babyshop
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<div>From: Sedra Hussam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 2, 2023 6:41 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> Bsu Jmm &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5518495] - Product information
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<div dir="auto">I never mentioned wanting to return the items, i went there to collect the missing items.
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<div dir="ltr" class="x_gmail_attr">On Thu, 2 Feb 2023, 17:19 Babyshop, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sedra,<br>
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Thank you for reaching out to us.</div>
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<div dir="ltr">We would like to inform you that we have been informed by the relevant team that you visited the store on 29th Jan to return the items but it is rejected as the items have been used by you.</div>
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<div dir="ltr">Kindly note that according to the return policy we only accept the return if the items in the original condition and not used. This is the reason that they refused to accept the return.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
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