Subject: Ticket Assigned - Conversation with Reshma
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 11:01:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reshma Reshma                    Hi           02:47 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:47 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello Reshma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:47 PM, 04th Feb                     Reshma                    1           02:47 PM, 04th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:47 PM, 04th Feb                     Reshma                    9412953803           02:48 PM, 04th Feb                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 02/02/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            02:48 PM, 04th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 04th Feb                     Reshma                    2           02:48 PM, 04th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 04th Feb                     Reshma                    1           02:48 PM, 04th Feb                   MAX UAE whatsapp bot                   Please enter your email address           02:48 PM, 04th Feb                     Reshma                    [email-masked]           02:48 PM, 04th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:48 PM, 04th Feb                     Reshma                    It's been 3 days since I am waiting for my order. I don't know what is taking soo much time for you guys to sort this ??‍♀️           02:49 PM, 04th Feb                     Reshma                    Can you please make it collect from store instead of some delivery?           02:50 PM, 04th Feb                     Reshma                    This has been repeatedly happening. I am soo disappointed with max delivery           02:51 PM, 04th Feb                   Reena                   Hi Reshma, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           02:53 PM, 04th Feb                     Reshma                    I have been contacting you guys since past 3 days           02:53 PM, 04th Feb                     Reshma                    No response yet           02:54 PM, 04th Feb                     Reshma                    No update on the order           02:54 PM, 04th Feb                     Reshma                    Nothing           02:54 PM, 04th Feb                   Reena                   We see that you are contacting us regarding the order number 9412953803           02:54 PM, 04th Feb                     Reshma                    Yes           02:54 PM, 04th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           02:54 PM, 04th Feb                     Reshma                    It has been like this for every website order somehow anyway           02:55 PM, 04th Feb                   Reena                   We understand that this should not be the case with the delivery and you should have received the order on time.           02:55 PM, 04th Feb                     Reshma                    Please make my order a collect from some store           02:55 PM, 04th Feb                     Reshma                    I have to pay additional 10 dhs and it doesn't come on time as well           02:56 PM, 04th Feb                     Reshma                    I wish to collect my order from a store           02:56 PM, 04th Feb                   Reena                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           02:56 PM, 04th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           02:57 PM, 04th Feb                     Reshma                    Well your policy doesn't say anything about delivery on time?           02:57 PM, 04th Feb                   Reena                   We can assure you that I will take it up with the concerned team and get this item delivered to you at the earliest.           02:58 PM, 04th Feb                     Reshma                    I have been hearing this since three days           02:58 PM, 04th Feb                     Reshma                    Anyway thanks           02:58 PM, 04th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           02:58 PM, 04th Feb                     Reshma                    Ok           02:59 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           02:59 PM, 04th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:01 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5665941