Subject: Ticket Assigned - Conversation with Garvita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 09:41:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Garvita Garvita                    ?           01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Garvita , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:24 PM, 04th Feb                     Garvita                    1           01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:24 PM, 04th Feb                     Garvita                    9412483791           01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012923004064    You can also easily track your order from My Account > Order History.             01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:24 PM, 04th Feb                     Garvita                    2           01:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:24 PM, 04th Feb                     Garvita                    1           01:25 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:25 PM, 04th Feb                     Garvita                    [email-masked]           01:25 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:25 PM, 04th Feb                   Reena                   Hi Garvita, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:26 PM, 04th Feb                     Garvita                    9412483791           01:27 PM, 04th Feb                     Garvita                    My order is this           01:27 PM, 04th Feb                     Garvita                    Can you pls cancel it as its not delivering since monday           01:27 PM, 04th Feb                   Reena                   We see that you are contacting us regarding the order number 9412483791           01:27 PM, 04th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:28 PM, 04th Feb                     Garvita                    Un necessarily they r rescheduling  And nobody reply correctly from customer care           01:29 PM, 04th Feb                   Reena                   We see that there is delay in your order.           01:29 PM, 04th Feb                     Garvita                    Why its just slippers I ordered not any gold           01:29 PM, 04th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           01:30 PM, 04th Feb                     Garvita                    No pls cancel it           01:30 PM, 04th Feb                     Garvita                    I will order from other website           01:30 PM, 04th Feb                   Reena                   We understand that this should not be the case with the delivery and you should have received the order on time.           01:31 PM, 04th Feb                   Reena                   I understand that you wish to cancel the order now because of this issue. But unfortunately, we cannot modify or cancel an order once it is processed completely.           01:32 PM, 04th Feb                     Garvita                    ??           01:32 PM, 04th Feb                     Garvita                    Soo good           01:32 PM, 04th Feb                   Reena                   I can assure you that I will take it up with the concerned team and get this item delivered to you at the earliest.           01:32 PM, 04th Feb                   Reena                   I am sorry for this delay and I will personally look into this matter for you.           01:33 PM, 04th Feb                     Garvita                    But i don't need that now           01:34 PM, 04th Feb                   Reena                   I understand that, I would suggest you to decline the delivery of the courier the third time they contact you so that the item will be shipped back to us and we will initiate the refund automatically for you. I hope this will work out for you.           01:35 PM, 04th Feb                     Garvita                    Point is noone contacted for delivery           01:35 PM, 04th Feb                     Garvita                    They them selves rescheduling my order           01:36 PM, 04th Feb                     Garvita                    I think they are not having intention to deliver           01:36 PM, 04th Feb                   Reena                   No worries, I am checking with the delivery partner as well. Moreover, they have already rescheduled it for 2 times now. If they reschedule it the third time the order will be cancelled automatically. But I will still escalate your complaint that you were not contacted by the carrier partner.           01:37 PM, 04th Feb                     Garvita                    Ok           01:38 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:38 PM, 04th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:40 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5665540