Subject: Ticket Assigned - Conversation with Haniya
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 08:42:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haniya Haniya                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi haniya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:21 PM, 04th Feb                     Haniya                    Please share a screen shot of how you mention about which product is non returnable           12:21 PM, 04th Feb                   Reena                   Hi Haniya, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:25 PM, 04th Feb                   Reena                   It will just take a moment to check the details for you.           12:28 PM, 04th Feb                     Haniya                    Did you check please?           12:31 PM, 04th Feb                   Reena                   Thank you for your patience           12:33 PM, 04th Feb                   Reena                   We are still checking           12:33 PM, 04th Feb                   Reena                   We would request you to kindly refer this link to know about non returnable items           12:35 PM, 04th Feb                   Reena                   https://helpae.maxfashion.com/en/support/solutions/folders/44001171231#           12:35 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:36 PM, 04th Feb                     Haniya                             12:37 PM, 04th Feb                     Haniya                    This item for example is a home decor item. Nothing about such items mentioned in your policy           12:37 PM, 04th Feb                     Haniya                    It is very complicated to not have it written clearly for each item if its returnable or not. I would like you to take action on the same.           12:39 PM, 04th Feb                   Reena                   Thank You for your feedback           12:39 PM, 04th Feb                   Reena                   We have noted down your feedback and we will forward it to the relevant team           12:40 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:40 PM, 04th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:41 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5665291