Subject: Ticket Assigned - Conversation with Faiza
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 08:24:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faiza Faiza                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi faiza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412969802 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223000788     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 04th Feb                     Faiza                    Please update me about my parcel           12:06 PM, 04th Feb                   Reena                   Hi Faiza, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:09 PM, 04th Feb                   Reena                   Hi Faiza, Good Afternoon. Thank you for contacting Splash. My name is Reena. We would be happy to help you           12:10 PM, 04th Feb                   Reena                   We see that you are contacting us regarding the order number 9412969802           12:11 PM, 04th Feb                   Reena                   It will just take a moment to check the details for you.           12:12 PM, 04th Feb                   Reena                   We apologize for the inconvenience caused.           12:16 PM, 04th Feb                   Reena                   We see that there is delay in your order.           12:16 PM, 04th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           12:19 PM, 04th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:20 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:21 PM, 04th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:23 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5665214