Subject: Ticket Assigned - Conversation with Ummarah
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 08:23:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummarah Ummarah                    Hi           12:06 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:06 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello Ummarah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:06 PM, 04th Feb                     Ummarah                    2           12:06 PM, 04th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:06 PM, 04th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:06 PM, 04th Feb                     Ummarah                    2           12:06 PM, 04th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:06 PM, 04th Feb                     Ummarah                    1           12:06 PM, 04th Feb                   MAX UAE whatsapp bot                   Please enter your email address           12:06 PM, 04th Feb                     Ummarah                    [email-masked]           12:07 PM, 04th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:07 PM, 04th Feb                     Ummarah                    [email-masked]           12:07 PM, 04th Feb                   Reena                   Hi Ummarah, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:08 PM, 04th Feb                     Ummarah                    I ordered one dress           12:09 PM, 04th Feb                     Ummarah                    But  by mistake I order the wrong the size           12:09 PM, 04th Feb                     Ummarah                    I put the return request still no one collect that from me           12:09 PM, 04th Feb                   Reena                   We see that you are contacting us regarding the order number 9412597877           12:11 PM, 04th Feb                     Ummarah                    Yes           12:11 PM, 04th Feb                     Ummarah                    When Mac will collect it           12:11 PM, 04th Feb                   Reena                   It will just take a moment to check the details for you.           12:12 PM, 04th Feb                     Ummarah                    Waiting           12:14 PM, 04th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to arrange the returns collection as soon as possible.           12:16 PM, 04th Feb                     Ummarah                    As soon as when           12:16 PM, 04th Feb                   Reena                   Please allow us some time to do a needful           12:16 PM, 04th Feb                     Ummarah                    When the size finished. Then you will arrange the return           12:16 PM, 04th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           12:18 PM, 04th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:18 PM, 04th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:19 PM, 04th Feb                     Ummarah                    No thanks           12:21 PM, 04th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:21 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5665211