Subject: New Reply Received - Re: Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 19:20:55 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">Please see the attach pic,that the amount is deducted,so please kindly refund it, <div dir="auto">Thank you </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 3 Feb 2023, 11:22 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Reshma,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to assist you. </div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">We'd like to confirm you that order number 1713026592 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>
<div>Thank You,</div>
<div>Max Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044011094287'>IMG-20230203-WA0004.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5661425