Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 14:52:46 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello</div>
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<div dir="auto">Thanks for your help but the order status is still not updated. </div>
<div dir="auto">I wanted to request return by myself o line so that the refund is credited to Shukran wallet. </div>
<div dir="auto">Pls update the status in ny account.  </div>
<div dir="auto">I dont want to wait till the money is returned to my bank account.  </div>
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<div dir="auto">Thanks</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 03/02/2023  18:03  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5662974] - Returns </div>
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<div dir="ltr">Hi Shafaq,<br><br>Thank you for reaching out to us and giving us the opportunity to assist you. <br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that order status has been updated.<br><br>Please note that a return request has been created for order No. 9411894820 on 3/2/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div dir="ltr">You can track your return request by following <a rel="noreferrer" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP020323002927">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP020323002927</a> with tracking id RP020323002927.<br><br>We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method and my credit account.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Max support team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662974