Subject: New Reply Received - Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:16:40 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Complaint   Ticket comment <div>Thank you for your response.</div>
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<div>On Fri, 3 Feb 2023 at 1:38 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shiby,<br><br>Thank you for reaching out to us and giving us the opportunity to assist you.</div>
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<br> We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that we have checked from our end, we can see that amount of QAR 133.7 is visible in your my credit account. </div>
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<div dir="ltr">We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
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<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div dir="ltr">We hope this helps. However, if you are still unable to locate the refund please also provide us the screenshot of your my credit section along with the details mentioned above.</div>
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<br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5657057