Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:01:20 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto"><div>Dear Team, <div dir="auto"><br></div>
<div dir="auto">We were asking about the date we can collect our order from the shop as once we submitted the order it was mentioned that we can get it by the 1st of Feb, but unfortunately you have mentioned something else (8th of Feb it's taking more than 5 working days for collecting the order!) Anyways, this is our first experience with Max online shopping we are waiting for your confirmation for the collection. </div>
<div dir="auto"><br></div>
<div dir="auto">You should have more clear details about the delivery/ collection date of the online orders. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 2, 2023, 3:19 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5652989</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5652989<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Eman,</div>
<div><br></div>
<div>Thank you for getting in touch with us.</div>
<div><br></div>
<div dir="ltr">We see that you have placed your order on Jan 30, 2023 and expected delivery date is 8 Feb 2023. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.</div>
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<div>If you do not receive your order within the specified time frame, please do let us know. <br><br>
</div>
<div>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
<div>​<br>
</div>
<div>Thank You,</div>
<div>Max Support Team </div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652989