Subject: Ticket Assigned - Conversation with Sonu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:00:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sonu                    Hi           03:26 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:26 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Sonu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:26 PM, 02nd Feb                     Sonu                    1           03:26 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:26 PM, 02nd Feb                     Sonu                    0529698746           03:26 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:26 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:26 PM, 02nd Feb                     Sonu                    9412908859           03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:27 PM, 02nd Feb                     Sonu                    1           03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:27 PM, 02nd Feb                     Sonu                    9412908859           03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 02nd Feb                     Sonu                    2           03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 02nd Feb                     Sonu                    1           03:27 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:27 PM, 02nd Feb                     Sonu                    [email-masked]           03:28 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:28 PM, 02nd Feb                   Reena                   Hi Sonu, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           03:31 PM, 02nd Feb                     Sonu                    Hi Reena           03:32 PM, 02nd Feb                     Sonu                    Regarding my order           03:32 PM, 02nd Feb                     Sonu                    9412908859           03:32 PM, 02nd Feb                     Sonu                    Is there any possibility I can get it by tomorrow           03:32 PM, 02nd Feb                   Reena                   We see that you are contacting us regarding the order number 9412908859           03:32 PM, 02nd Feb                     Sonu                    Yes           03:32 PM, 02nd Feb                   Reena                   It will just take a moment to check the details for you.           03:33 PM, 02nd Feb                   Reena                   We see that you have placed the order on Feb 1, 2023 and your expected delivery date is Feb 5, 2023.           03:34 PM, 02nd Feb                     Sonu                    Sure           03:34 PM, 02nd Feb                     Sonu                    Yes           03:34 PM, 02nd Feb                     Sonu                    But is there any chance of me getting it by tomorrow night           03:35 PM, 02nd Feb                     Sonu                    Earlier it use to be 2 days           03:35 PM, 02nd Feb                     Sonu                    Now it’s 4 days           03:35 PM, 02nd Feb                     Sonu                    I have to wear an outfit           03:35 PM, 02nd Feb                     Sonu                    On 4th Feb           03:35 PM, 02nd Feb                     Sonu                    Else this order will be futile for me           03:35 PM, 02nd Feb                   Reena                   Thank you for your patience           03:41 PM, 02nd Feb                     Sonu                    Any update           03:41 PM, 02nd Feb                     Sonu                    On my concern           03:41 PM, 02nd Feb                   Reena                   We would like to inform you that order consignment is not generated yet, once the order is shipped from our end we will forward your concern to the shipping partner.           03:42 PM, 02nd Feb                     Sonu                    So no hopes           03:43 PM, 02nd Feb                     Sonu                    I can’t get it by tomorrow night           03:43 PM, 02nd Feb                   Reena                   We will forward your query to the concern team and will be try to deliver your order as soon as possible.           03:46 PM, 02nd Feb                   Reena                   Please allow us some time to do a needful           03:47 PM, 02nd Feb                     Sonu                    Thanks           03:47 PM, 02nd Feb                   Reena                   Please let us know if we can assist you any other queries.           03:48 PM, 02nd Feb                     Sonu                    Nops           03:48 PM, 02nd Feb                     Sonu                    If it will be shipped by tonight           03:48 PM, 02nd Feb                     Sonu                    Possibility is I can get it tomorrow           03:48 PM, 02nd Feb                   Reena                   We would like to inform you that order consignment is not generated yet, once the order is shipped from our end we will forward your concern to the shipping partner.           03:51 PM, 02nd Feb                     Sonu                    Yes I know           03:51 PM, 02nd Feb                   Reena                   And will be try to deliver your order as soon as possible.           03:51 PM, 02nd Feb                     Sonu                    I can also see that           03:51 PM, 02nd Feb                     Sonu                    But I m asking for possibility           03:51 PM, 02nd Feb                     Sonu                    Event is 4th early morning           03:52 PM, 02nd Feb                   Reena                   Please give us some time, because the issue will be escalated to the concerned team, and they will try their best to help you properly.           03:54 PM, 02nd Feb                     Sonu                    Thanks ?           03:54 PM, 02nd Feb                     Sonu                    If possible see           03:54 PM, 02nd Feb                     Sonu                    Else I don’t know what will I do           03:54 PM, 02nd Feb                   Reena                   Please let us know if we can assist you any other queries.           03:55 PM, 02nd Feb                     Sonu                    No thanks           03:55 PM, 02nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:56 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658764