Subject: Ticket Assigned - Conversation with Hi Its Sadia
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 11:59:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi   Its Sadia Hi   Its Sadia                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi   its sadia Bot:  Hi hi   its sadia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412739434 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123002391     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509646169            03:29 PM, 02nd Feb                   Reena                   Hi Sadia, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:32 PM, 02nd Feb                     Hi   Its Sadia                    hi           03:32 PM, 02nd Feb                   Reena                   We see that you are contacting us regarding the order number 9412739434           03:33 PM, 02nd Feb                   Reena                   It will just take a moment to check the details for you.           03:33 PM, 02nd Feb                     Hi   Its Sadia                    i wanted to get information about my order... i received watsapp msg from courier guy yesterday about the order... he send the msg without even calling me first...           03:33 PM, 02nd Feb                     Hi   Its Sadia                    saying that he is unable to contact me.. however i given him my address again.. and he did not respond, later in the night i received msg from max saying that due to unable contact my order has been delayed           03:35 PM, 02nd Feb                     Hi   Its Sadia                    could u check the status regarding my order plz and make sure it gers deliver atleast today           03:35 PM, 02nd Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           03:36 PM, 02nd Feb                   Reena                   Thank you for your patience           03:41 PM, 02nd Feb                   Reena                   We would request you to please confirm with us your contact number +971509646169           03:45 PM, 02nd Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           03:50 PM, 02nd Feb                   Reena                   Please allow us some time to do a needful           03:53 PM, 02nd Feb                   Reena                   Please let us know if we can assist you any other queries.           03:53 PM, 02nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:56 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658761