Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 10:39:48 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:16 PM, 02nd Feb                     User                    I have cancelled my order week ago but didn’t receive my money back yet           02:16 PM, 02nd Feb                     User                    when it is expected to be refunded?           02:16 PM, 02nd Feb                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           02:21 PM, 02nd Feb                   Reena                   It will just take a moment to check the details for you.           02:23 PM, 02nd Feb                   Reena                   We would request you to please share us the order id and e-mail id used to place this order           02:26 PM, 02nd Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:30 PM, 02nd Feb                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           02:33 PM, 02nd Feb                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           02:37 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658317