Subject: Ticket Assigned - Conversation with レナ
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 06:47:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with レナ レナ                    Hi           10:19 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:19 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:19 AM, 02nd Feb                     レナ                    1           10:19 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello レナ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:19 AM, 02nd Feb                     レナ                    1           10:19 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:19 AM, 02nd Feb                     レナ                    9412787982           10:20 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123004351    You can also easily track your order from My Account > Order History.             10:20 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:20 AM, 02nd Feb                     レナ                    2           10:20 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:20 AM, 02nd Feb                     レナ                    1           10:20 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:20 AM, 02nd Feb                     レナ                    [email-masked]           10:20 AM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:20 AM, 02nd Feb                   Reena                   Dear Customer, Good Morning. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:23 AM, 02nd Feb                     レナ                    I was to revive my order yesterday           10:24 AM, 02nd Feb                     レナ                    Receive           10:24 AM, 02nd Feb                     レナ                    Still no update           10:24 AM, 02nd Feb                     レナ                    No information           10:24 AM, 02nd Feb                     レナ                    Reena ??? U there           10:25 AM, 02nd Feb                   Reena                   We see that you are contacting us regarding the order number 9412787982           10:25 AM, 02nd Feb                     レナ                    And ??           10:25 AM, 02nd Feb                   Reena                   It will just take a moment to check the details for you.           10:26 AM, 02nd Feb                     レナ                    Any update ?           10:28 AM, 02nd Feb                     レナ                    It’s better you cancel the order and refund the amount back to my card           10:28 AM, 02nd Feb                     レナ                    I needed the items yesterday           10:28 AM, 02nd Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           10:29 AM, 02nd Feb                     レナ                    Pls proceed with my request           10:29 AM, 02nd Feb                     レナ                    Would appreciate it           10:29 AM, 02nd Feb                   Reena                   We see that there is delay in your order           10:30 AM, 02nd Feb                     レナ                    I would appreciate it if you would do the needful immediately..           10:31 AM, 02nd Feb                     レナ                    I placed an order hoping for the immediate delivery           10:31 AM, 02nd Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           10:31 AM, 02nd Feb                     レナ                    I don’t understand           10:31 AM, 02nd Feb                     レナ                    Am I not being clear           10:32 AM, 02nd Feb                     レナ                    Please           10:32 AM, 02nd Feb                     レナ                    I don’t need the items .. I was to send it with my friend to India           10:32 AM, 02nd Feb                     レナ                    you cancel the order and refund the amount back to my card           10:32 AM, 02nd Feb                     レナ                    ?           10:34 AM, 02nd Feb                     レナ                    This chat is even ruder           10:34 AM, 02nd Feb                     レナ                    Hello ??           10:34 AM, 02nd Feb                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           10:34 AM, 02nd Feb                   Reena                   However, we would request you to not accept the delivery of your order.           10:34 AM, 02nd Feb                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:34 AM, 02nd Feb                     レナ                    I waited all day yesterday           10:35 AM, 02nd Feb                     レナ                    M not home today           10:35 AM, 02nd Feb                     レナ                    Please do the needful           10:35 AM, 02nd Feb                     レナ                    Contacting u guys… following up .. getting updates .. are already full of hassles           10:35 AM, 02nd Feb                     レナ                    Other apps are much easier to get updates           10:36 AM, 02nd Feb                     レナ                    And I can’t even speak to a human here .. I have to chat!!!           10:36 AM, 02nd Feb                     レナ                    Pls cancel it           10:36 AM, 02nd Feb                     レナ                    Am very disappointed with this           10:36 AM, 02nd Feb                   Reena                   We would request you to please to not accept the delivery of your order.           10:38 AM, 02nd Feb                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           10:40 AM, 02nd Feb                     レナ                    Ok           10:40 AM, 02nd Feb                   Reena                   Please let us know if we can assist you any other queries.           10:41 AM, 02nd Feb                     レナ                    Feedback only : Improve the communication options to call options and option to actually track and get notifications           10:42 AM, 02nd Feb                   Reena                   We have noted down your feedback and we will forward it to the relevant team.           10:44 AM, 02nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:46 AM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5657071