Subject: Ticket Assigned - Conversation with Layal Bitar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 06:46:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Layal Bitar Layal Bitar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  layal bitar Bot:  Hi layal bitar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  582547096            10:22 AM, 02nd Feb                   Reena                   Hi Layal, Good Morning. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:24 AM, 02nd Feb                     Layal Bitar                    Hello reena           10:24 AM, 02nd Feb                     Layal Bitar                    Just checking about my return request done on sunday.no one has contacted me yet for pickup           10:25 AM, 02nd Feb                   Reena                   We see that you are contacting us regarding the order number 9412456136           10:28 AM, 02nd Feb                     Layal Bitar                    Yes           10:28 AM, 02nd Feb                   Reena                   It will just take a moment to check the details for you.           10:32 AM, 02nd Feb                     Layal Bitar                    Ok thx           10:32 AM, 02nd Feb                   Reena                   We would like to inform you that for the return request for order No.9412456136​, the return product has been collected from your side and it has now reached the warehouse.           10:36 AM, 02nd Feb                     Layal Bitar                    Oh ok great.thank you           10:37 AM, 02nd Feb                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           10:38 AM, 02nd Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:39 AM, 02nd Feb                   Reena                   Please let us know if we can assist you any other queries.           10:41 AM, 02nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           10:43 AM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5657063