Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 20:37:52 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div>To whom it may concern,</div>
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<div>I have yet to receive a response as to how the max team is handling the problem.</div>
<div>I’d like to know about the scheduling of the return of products or if I have to come and drop the products at a max branch along with when I can expect my cash refund.</div>
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<div>On 30 Jan 2023, at 10:22 PM, Abeer Zahid Mahfooz &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">I received the call from the driver and he informed me that there is no cash with him and that max credit will be given.<div>As a customer I am so tired and frustrated with how unprofessional the max team is acting.</div>
<div>This is Max Team’s fault.</div>
<div>I have cooperated by placing the orders 2 times and received the wrong item 2 times.</div>
<div>And when I am asking not to be dragged into this process for the third time this is the way the problem is being addressed?</div>
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<div>I would like the Max team to send the driver with the original amount of cash; QAR50 at their earliest.</div>
<div>If needed I can send my own driver to any store to return the products and collect the cash.</div>
<div>But in no way am I accepting any other compensation.</div>
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<div>It’s high time the team should take up responsibility for this bizarrely silly mistake occurring time and time again in my order and own up to the customer what they owe.</div>
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<br>On 30 Jan 2023, at 8:30 AM, Abeer Zahid Mahfooz &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">I have attached the picture in which I have confirmed my address through the link I was sent.<div>I am hoping that this time along I will not be receiving max credit in any sort of compensation.</div>
<div>I have been clear enough in my point and have  unnecessarily gone through this procedure twice now.</div>
<div>Kindly make sure once the driver comes he’ll be having the cash that I paid for both of these products; QAR 50.</div>
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<img alt="image2.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDkwOTYzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ozG1B7etla0_A1kh-esn3B5pCxWV_xPaPgrQlSeNDd8" data-id="2044010909633"><br>
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<br>On 30 Jan 2023, at 8:06 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Abeer,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in collection of your return request, we have created a return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5637344