Subject: Note Added - [#5653513] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 12:36:55 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653513    Subject:  Delivery   Requester: omer    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reena,</div>
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<div dir="ltr">Greetings from FarEye!</div>
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<div dir="ltr">We have checked the shared shipment and have found that it has already been published as "Delivered". Kindly check the same and proceed further.</div>
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<div dir="ltr">We are attaching the request and the response body of this shipment for more reference.</div>
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<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "941271556499990001",<br>  "customer_shipment_status": "OutForDelivery",<br>  "customer_shipment_sub_status": "Outfordelivery",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-02-01 11:54:43",<br>  "entry_type": "Hybris",<br>  "order_id": "9412715564",<br>  "chargeable_weight": "3.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "9999000",<br>  "tracking_id": "FC020123000172",<br>  "reference_number": "FC020123000172"<br>}</div>
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<div dir="ltr">Response Body:</div>
<div dir="ltr">{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120204e59d66320891f23"}} </div>
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<div dir="ltr">We want to inform you that we are proceeding with ticket #359443 closure. Below is the summary for your reference.</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status Update Issue</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Status is already published as "Delivered"</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.</div>
<div><br></div>
<div style="color: rgb(24, 50, 71)"><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
<div style="color: rgb(24, 50, 71)"><span dir="ltr" rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
<div><br></div>
<div>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. The permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/359443" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/359443</a></span>
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<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 1 Feb at  5:52 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Status not updated<br>Order Date: 30/1/2023<br>Order ID: 9412715564<br>Tracking ID: FC020123000172<br>Assistance Required: Please update the status of Order.<br><br>Issue Description: Customer placed the order on 30/1/2023 and he has received the order also. As per the tracking it is still showing out for delivery. Kindly update the status of order as delivered. <br><br>Regards,<br>Reena</div></div></div>

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