Subject: Ticket Assigned - Conversation with Shamal Here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:47:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamal Here Shamal Here                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  shamal here Bot:  Hi shamal here, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412837480 & 9412844277 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9412844277 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971505467614            02:23 PM, 01st Feb                   Reena                   Hi Shamal, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           02:26 PM, 01st Feb                   Reena                   We see that you are contacting us regarding the order number 9412837480 & 9412844277           02:30 PM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           02:33 PM, 01st Feb                   Reena                   Thank you for your patience           02:38 PM, 01st Feb                   Reena                   We are still checking           02:38 PM, 01st Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you.           02:40 PM, 01st Feb                   Reena                   We have forwarded your query regarding the order id 9412837480 & 9412844277 to the concern team and will be try to arrange the collection for your order as soon as possible.           02:41 PM, 01st Feb                     Shamal Here                    Hello Reena           02:42 PM, 01st Feb                     Shamal Here                    Hope I can collect my orders from the store by today itself           02:42 PM, 01st Feb                   Reena                   We would request you to please allow us some time to do a needful.           02:43 PM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           02:45 PM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:46 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653371