Subject: Ticket Assigned - Conversation with Mohamed
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:44:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Mohamed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohamed Bot:  Hi mohamed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412657223 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123001601     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505750904            02:18 PM, 01st Feb                     Mohamed                             02:20 PM, 01st Feb                     Mohamed                    Delivery problem due to the mobile number , plz update the mobile number and send the goods back please           02:21 PM, 01st Feb                   Maysa                   Thank you for choosing HomeBox. My name is Maysa. How may I help you today?           02:21 PM, 01st Feb                     Mohamed                    Delivery problem           02:24 PM, 01st Feb                     Mohamed                             02:25 PM, 01st Feb                   Reena                   Hi Mohamed, Good Afternoon. Thank you for contacting Splash. My name is Reena. We would be happy to help you           02:27 PM, 01st Feb                   Reena                   We see that you are contacting us regarding the order number 9412657223           02:28 PM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           02:30 PM, 01st Feb                     Mohamed                    Ok, will be appreciated if you solve the problem           02:31 PM, 01st Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you.           02:32 PM, 01st Feb                   Reena                   We see that there is delay in your order.           02:32 PM, 01st Feb                   Reena                   We would request you to please confirm with us your contact number +971556484839           02:33 PM, 01st Feb                     Mohamed                    Please change that number           02:34 PM, 01st Feb                     Mohamed                    0505750904           02:34 PM, 01st Feb                     Mohamed                    Same address same everything just , the mobile no,           02:35 PM, 01st Feb                   Reena                   Thank you for sharing the contact number.           02:36 PM, 01st Feb                   Reena                   We have forwarded your query regarding the contact number to the concern team and will be try to deliver your order as soon as possible.           02:37 PM, 01st Feb                   Reena                   We would request you to please allow us some time to do a needful.           02:39 PM, 01st Feb                     Mohamed                    Thank you .           02:40 PM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           02:41 PM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           02:44 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653362