Subject: Ticket Assigned - Conversation with Saif AlMehairbi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:03:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saif AlMehairbi Saif AlMehairbi                    Hello           01:30 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:30 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:30 PM, 01st Feb                     Saif AlMehairbi                    1           01:30 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Saif AlMehairbi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:31 PM, 01st Feb                     Saif AlMehairbi                    2           01:31 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:31 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:31 PM, 01st Feb                     Saif AlMehairbi                    2           01:32 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:32 PM, 01st Feb                     Saif AlMehairbi                    1           01:32 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:32 PM, 01st Feb                     Saif AlMehairbi                    [email-masked]           01:32 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:32 PM, 01st Feb                   Reena                   Hi Saif, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:36 PM, 01st Feb                     Saif AlMehairbi                    Your delivery guy sent me a message on 1:17 pm asking for the house location.   I sent him the location on WhatsApp on 2:37 pm, every time I called him, he said he is on the way, and he never showed up.   He gave me lame excuses saying that he has important items that he needs to deliver in Etihad Towers.   I sent him a message and told him to cancel the delivery and that I do not want it anymore.   I called your support centre at before 10 and informed them that I want to cancel my delivery.   Your delivery guy at 10:13 left the items in the streets and asked me to pick them up !   I also got a message from centre point saying that the item was delivered !   I should have never used my card and instead chose cash on delivery you would have never played those dirty games with me !   I called the centre again at 10:30 to complain, the lady who answered me was nice and I agreed to pick up them items when I should have left them in the streets because it was not my responsibility !   I do not want your items anymore send someone to pick them up and I will never use your site again ever!           01:36 PM, 01st Feb                     Saif AlMehairbi                             01:36 PM, 01st Feb                     Saif AlMehairbi                             01:36 PM, 01st Feb                     Saif AlMehairbi                             01:36 PM, 01st Feb                     Saif AlMehairbi                             01:36 PM, 01st Feb                     Saif AlMehairbi                    Now are you telling me the return will take 2-5 days           01:37 PM, 01st Feb                     Saif AlMehairbi                    This is not my responsibility           01:37 PM, 01st Feb                     Saif AlMehairbi                    Your delivery guy left it in the streets           01:38 PM, 01st Feb                     Saif AlMehairbi                    I agreed to pick it up so he can come today and take it           01:38 PM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           01:38 PM, 01st Feb                     Saif AlMehairbi                    +971 52 931 8894           01:38 PM, 01st Feb                     Saif AlMehairbi                    This is his number           01:38 PM, 01st Feb                     Saif AlMehairbi                    Order number is 9412667346           01:39 PM, 01st Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:43 PM, 01st Feb                     Saif AlMehairbi                    I want someone to come pick it up today           01:43 PM, 01st Feb                     Saif AlMehairbi                    This is not my responsibility           01:43 PM, 01st Feb                     Saif AlMehairbi                    I agreed to pick it up instead of having it stay in the streets           01:44 PM, 01st Feb                     Saif AlMehairbi                    So your guy can pick it up today           01:44 PM, 01st Feb                     Saif AlMehairbi                    I sent an email and I did not like the reaction from center point           01:44 PM, 01st Feb                     Saif AlMehairbi                    You are asking me to wait 5 days to pick the item           01:45 PM, 01st Feb                     Saif AlMehairbi                    And to wait 2 days to inspect the item           01:45 PM, 01st Feb                     Saif AlMehairbi                    Etc           01:45 PM, 01st Feb                     Saif AlMehairbi                    That’s not my business           01:45 PM, 01st Feb                     Saif AlMehairbi                    I should have left it in the streets           01:45 PM, 01st Feb                     Saif AlMehairbi                    And told you I never got the item           01:46 PM, 01st Feb                     Saif AlMehairbi                    Then you would have been forced to refund me           01:46 PM, 01st Feb                     Saif AlMehairbi                    But I kept your items because I was nice           01:46 PM, 01st Feb                     Saif AlMehairbi                    So don’t give me a hard time now and send that idiot who dropped it in the streets to come pick it up           01:47 PM, 01st Feb                     Saif AlMehairbi                    I want your box out of my house today           01:48 PM, 01st Feb                   Reena                   We have forwarded your query to the concern team and will be try to arrange the collection as soon as possible.           01:48 PM, 01st Feb                     Saif AlMehairbi                    Today plz           01:49 PM, 01st Feb                     Saif AlMehairbi                    Or I will contact my back           01:49 PM, 01st Feb                     Saif AlMehairbi                    Bank           01:49 PM, 01st Feb                     Saif AlMehairbi                    And file a complain           01:49 PM, 01st Feb                     Saif AlMehairbi                    Against your web site           01:49 PM, 01st Feb                     Saif AlMehairbi                    You can’t drop stuff in the streets           01:49 PM, 01st Feb                     Saif AlMehairbi                    The item was not delivered           01:49 PM, 01st Feb                     Saif AlMehairbi                    You left it in the streets           01:49 PM, 01st Feb                     Saif AlMehairbi                             01:50 PM, 01st Feb                     Saif AlMehairbi                             01:50 PM, 01st Feb                     Saif AlMehairbi                             01:50 PM, 01st Feb                     Saif AlMehairbi                             01:50 PM, 01st Feb                     Saif AlMehairbi                    This is the proof ☝?           01:50 PM, 01st Feb                   Reena                   We would request you to please allow us some time to do a needful.           01:50 PM, 01st Feb                     Saif AlMehairbi                    I even told your guy to come pick it up           01:50 PM, 01st Feb                     Saif AlMehairbi                    He refused and just left it           01:50 PM, 01st Feb                     Saif AlMehairbi                    Please get it resolved fast           01:51 PM, 01st Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:51 PM, 01st Feb                     Saif AlMehairbi                    Thank you           01:51 PM, 01st Feb                     Saif AlMehairbi                    I will be waiting           01:51 PM, 01st Feb                     Saif AlMehairbi                    Imagine you cancel an item           01:52 PM, 01st Feb                     Saif AlMehairbi                    Then the delivery guy is like           01:52 PM, 01st Feb                     Saif AlMehairbi                    I left it here           01:52 PM, 01st Feb                     Saif AlMehairbi                    You can pick it up or leave it I already delivered the item for you !           01:52 PM, 01st Feb                     Saif AlMehairbi                    How can you deliver items by throwing them in the streets           01:53 PM, 01st Feb                   Reena                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           01:54 PM, 01st Feb                     Saif AlMehairbi                    I will not use your web site again           01:54 PM, 01st Feb                     Saif AlMehairbi                    It’s over           01:54 PM, 01st Feb                     Saif AlMehairbi                    You think I am stupid to use your web site again ? Dream on           01:55 PM, 01st Feb                     Saif AlMehairbi                    Just pick up your stuff and give me back my money           01:55 PM, 01st Feb                     Saif AlMehairbi                    I don’t care if it happens again           01:55 PM, 01st Feb                     Saif AlMehairbi                    If you leave customers items on top of the moon           01:56 PM, 01st Feb                     Saif AlMehairbi                    https://www.instagram.com/saiftrips/           01:56 PM, 01st Feb                     Saif AlMehairbi                    I have 51 thousand followers           01:56 PM, 01st Feb                     Saif AlMehairbi                    Who will hear about my story soon           01:56 PM, 01st Feb                     Saif AlMehairbi                             01:56 PM, 01st Feb                     Saif AlMehairbi                    And I will show them this ☝?           01:56 PM, 01st Feb                     Saif AlMehairbi                    And tag your Instagram account           01:57 PM, 01st Feb                     Saif AlMehairbi                    So everyone can see           01:57 PM, 01st Feb                     Saif AlMehairbi                    What a great service you guys have           01:57 PM, 01st Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you           01:58 PM, 01st Feb                     Saif AlMehairbi                    Fix it fast           01:58 PM, 01st Feb                     Saif AlMehairbi                    Before it’s goes Pubic           01:58 PM, 01st Feb                     Saif AlMehairbi                    On the social media           01:59 PM, 01st Feb                     Saif AlMehairbi                    Bye           01:59 PM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           01:59 PM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:02 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653083