Subject: Ticket Assigned - Conversation with BraNelson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:01:09 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with BraNelson BraNelson                    Hi           01:40 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:40 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello BraNelson , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:40 PM, 01st Feb                     BraNelson                    1           01:40 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:40 PM, 01st Feb                     BraNelson                    9412212671           01:40 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012823000079    You can also easily track your order from My Account > Order History.             01:40 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:40 PM, 01st Feb                     BraNelson                    2           01:41 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:41 PM, 01st Feb                     BraNelson                    1           01:41 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:41 PM, 01st Feb                     BraNelson                    [email-masked]           01:41 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:41 PM, 01st Feb                   Ziena                   Hi BraNelson, Good Afternoon. Thank you for contacting Centrepoint. My name is Ziena, I would be happy to help you.           01:44 PM, 01st Feb                     BraNelson                    I have this order that is super delayed by the delivery guys           01:45 PM, 01st Feb                     BraNelson                    It’s a jacket ? and some T-shirt’s           01:45 PM, 01st Feb                     BraNelson                    And I need the jacket so bad           01:45 PM, 01st Feb                     BraNelson                    Since Saturday I’m yet to hear from your delivery guys           01:45 PM, 01st Feb                     BraNelson                    I have complained in the past two days to you guys but nothing has changed           01:46 PM, 01st Feb                     BraNelson                    I complained on Monday  And complained again Tuesday           01:46 PM, 01st Feb                     BraNelson                    Pls advice           01:46 PM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           01:49 PM, 01st Feb                     BraNelson                    Pls do           01:49 PM, 01st Feb                   Reena                   We see that you are contacting us regarding the order id 9412212671           01:52 PM, 01st Feb                     BraNelson                    Yes           01:52 PM, 01st Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:55 PM, 01st Feb                     BraNelson                    What’s the way forward pls ?           01:55 PM, 01st Feb                     BraNelson                    Will I get the items or I can buy elsewhere ?           01:55 PM, 01st Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           01:57 PM, 01st Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:57 PM, 01st Feb                     BraNelson                    Ok ?           01:58 PM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           01:59 PM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           02:00 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653070