Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 08:26:24 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7812907901 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97339964644            12:16 PM, 01st Feb                     Hi                    ?           12:18 PM, 01st Feb                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           12:20 PM, 01st Feb                   Reena                   We see that you are contacting us regarding the order id 7812907901           12:21 PM, 01st Feb                   Reena                   We'd like to confirm you that order number 7812907901 has not been placed successfully as the payment from your credit card used has been unsuccessful.           12:22 PM, 01st Feb                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:22 PM, 01st Feb                   Reena                   We would like to inform you that if a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:23 PM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           12:23 PM, 01st Feb                   Reena                   Thank you for shopping with Centrepoint.   Have a wonderful day.           12:25 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652595