Subject: Ticket Assigned - Conversation with Aamna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 07:38:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aamna Aamna                    Hi           11:07 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:07 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:07 AM, 01st Feb                     Aamna                    1           11:08 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Aamna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:08 AM, 01st Feb                     Aamna                    1           11:08 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:08 AM, 01st Feb                     Aamna                    9412520667           11:09 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            11:09 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:09 AM, 01st Feb                     Aamna                    2           11:09 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:09 AM, 01st Feb                     Aamna                    1           11:09 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:09 AM, 01st Feb                     Aamna                    [email-masked]           11:09 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:09 AM, 01st Feb                   Reena                   Hi Aamna, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:11 AM, 01st Feb                     Aamna                    I would like to know by when I can collect my order           11:12 AM, 01st Feb                     Aamna                    I have placed it two days ago           11:12 AM, 01st Feb                   Reena                   We see that you are contacting us regarding the order id 9412520667           11:13 AM, 01st Feb                     Aamna                    Yes           11:13 AM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           11:16 AM, 01st Feb                   Reena                   We apologize for the inconvenience caused.           11:20 AM, 01st Feb                   Reena                   We see that there is delay in your order.           11:20 AM, 01st Feb                     Aamna                    Any update on order           11:20 AM, 01st Feb                   Reena                   We have forwarded your query to the concern team and will be try to arrange the collection for your order as soon as possible.           11:23 AM, 01st Feb                   Reena                   We would request you to please allow us sometime to do a needful.           11:26 AM, 01st Feb                     Aamna                    Ok please let me know as this delay will casuing my trouble in collecting it ..or deliver it to my place           11:27 AM, 01st Feb                   Reena                   You have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           11:29 AM, 01st Feb                     Aamna                    Yes I have placed my order on click n collect and I was expecting it to be available for collection on a certain day and I'm yet not Informed that by when it will be available for collection           11:30 AM, 01st Feb                     Aamna                    Please let me know by when I can collect it  ..           11:31 AM, 01st Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:34 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           11:35 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:37 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652335