Subject: Ticket Assigned - Conversation with Elizabeth Adewumi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 07:37:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elizabeth Adewumi Elizabeth Adewumi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi elizabeth adewumi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 AM, 01st Feb                     Elizabeth Adewumi                    The items I ordered are a bit bigger how can I change I don't want refund I want it changed please           11:13 AM, 01st Feb                     Elizabeth Adewumi                    Jeans trousers two all other items fit well           11:13 AM, 01st Feb                   Reena                   Hi Elizabeth, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           11:14 AM, 01st Feb                     Elizabeth Adewumi                    So my normal size is 18 but then I ordered 20 thinking it might be small due to some online shopping experience, so I would like to change to 18 instead           11:16 AM, 01st Feb                     Elizabeth Adewumi                    I just got the items few minutes ago           11:16 AM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           11:17 AM, 01st Feb                     Elizabeth Adewumi                    OK thanks           11:19 AM, 01st Feb                   Reena                   We sincerely apologize for any inconvenience caused to you.           11:21 AM, 01st Feb                   Reena                   We would like to inform you that ​an exchange is not available but you can return and get refunded.           11:24 AM, 01st Feb                   Reena                   You can return your Max product to Max store, and use your cash refund or Credit Note to buy a new product right away.           11:27 AM, 01st Feb                     Elizabeth Adewumi                    And order again?           11:27 AM, 01st Feb                     Elizabeth Adewumi                    OK I'd return, get refunded and order my size           11:28 AM, 01st Feb                     Elizabeth Adewumi                    Thank you           11:28 AM, 01st Feb                   Reena                   - You can contact our customer support team on 8000-629 to make a return and to be notified of the refund amount based on our return policy.           11:30 AM, 01st Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:31 AM, 01st Feb                     Elizabeth Adewumi                    Alright thank you           11:32 AM, 01st Feb                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Qatar.           11:33 AM, 01st Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           11:33 AM, 01st Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:33 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           11:35 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:36 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652329