Subject: Note Added - [#5533945] Store information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 07:26:09 +0000

Hi ,    Mohit.jasra added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5533945    Subject:  Store information   Requester: Hjo0or96    Note Content:   <div dir="ltr">
<div></div>
<div>
<div>Hi Akshay</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Team have already spoken to the customer and the issue is resolved.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Thanks</div>
<div dir="ltr">Mohit Jasra</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 1, 2023 11:13:04 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Mohit Jasra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Navin Tiwari &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5533945] - Store information
</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi <a id="OWAAMA6D27DA9AED94E0F9B3EC43D852839DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohit</span></a>
<a id="OWAAM31FCAB2C8C434A998CA01370BE5921FE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul</span></a>,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Update on the below complaint.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
<div>
<div class="x_MsoNormal">
<img width="122" height="58" id="x__x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDgzNTA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qUWJXiELldKeCY35GISi6I0DtF8_97Bn8BvnKYGFYpk" data-id="2044010835099" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in"><b><span style="font-size:12.0pt"></span></b>
</div>
<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Friday, January 27, 2023 12:36 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Mohit Jasra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Navin Tiwari &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5533945] - Store information</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAME60CEF8EB700459CA976E40B5FAA9809" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohit Jasra</span></a>,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Reminder on the below. Need to close this issue with the customer asap.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
<div>
<div class="x_MsoNormal">
<img width="122" height="58" id="x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDgzNTA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qUWJXiELldKeCY35GISi6I0DtF8_97Bn8BvnKYGFYpk" data-id="2044010835099" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in"><b><span style="font-size:12.0pt"></span></b>
</div>
<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 22, 2023 1:20 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohit Jasra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Navin Tiwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5533945] - Store information</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAM18A50654F9D54F19B156D556F75A3C51" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohit Jasra</span></a>
</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Need your immediate attention on following customer complain…</div>
<div class="x_MsoNormal"> </div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, January 21, 2023 10:30 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5533945] - Store information</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Hi Team,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Customer name: Hajar Abdulrazzaq Alraeesi <br>
Contact number :  0504845573 </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Issue Description: Customer complains that she had unpleasured treatment  bawabat sharq mall Centrepoint branch</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">customer showed the cashier her fazaa card image through the phone due to she didn't had data on her phone  "she start speaking disrespectly with me infront of people with her loud voice she
 said I am the boss her and all team there working under me next time put Internet in your phone and open app otherwise I will not count your purchase"</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">" I would like to have a good apology from her personally and the manager of Centrepoint bawabat sharq mall would take the necessary action. Otherwise I had to take a law action towards this
 kind of treatment. "</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Please check and do the needful.</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Regards,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Reena</span></div>
</div>
</div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5533945:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
</span>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>