Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 07:25:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:02 AM, 01st Feb                     User                    I just received an sms that my order was not processed successfully even though the money was deducted from my bank account           11:03 AM, 01st Feb                     User                    can I know what’s the problem?           11:03 AM, 01st Feb                   Reena                   Dear Cusomer, Good Afternoon. Thank you for contacting Homecentre. My name is Reena. We would be happy to help you           11:07 AM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           11:08 AM, 01st Feb                     User                    Okay           11:08 AM, 01st Feb                   Reena                   We would request you to please share us the order id and e-mail id used to place this order.           11:09 AM, 01st Feb                     User                    Order : 8412895141           11:09 AM, 01st Feb                     User                    [email-masked]           11:10 AM, 01st Feb                   Reena                   We have checked and it appears that the following order number: 8412895141 was not placed successfully.           11:11 AM, 01st Feb                     User                    why ?           11:11 AM, 01st Feb                     User                    I paid and the money was deducted from my bank account!           11:11 AM, 01st Feb                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8412895145           11:12 AM, 01st Feb                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           11:12 AM, 01st Feb                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:12 AM, 01st Feb                     User                    so I will be receiving the order yeah?           11:12 AM, 01st Feb                   Reena                   We would like to inform you that your order id 8412895145 has been placed successfully           11:15 AM, 01st Feb                     User                    okay           11:16 AM, 01st Feb                     User                    thank you           11:16 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           11:18 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           11:22 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652267