Subject: Ticket Assigned - Conversation with Salih
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 06:44:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salih Salih                    Hi           10:28 AM, 01st Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:28 AM, 01st Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:28 AM, 01st Feb                     Salih                    1           10:28 AM, 01st Feb                   MAX UAE whatsapp bot                    Hello Salih , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:28 AM, 01st Feb                     Salih                    1           10:28 AM, 01st Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:28 AM, 01st Feb                     Salih                    9412717247           10:29 AM, 01st Feb                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            10:29 AM, 01st Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:29 AM, 01st Feb                     Salih                    2           10:29 AM, 01st Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:29 AM, 01st Feb                     Salih                    1           10:29 AM, 01st Feb                   MAX UAE whatsapp bot                   Please enter your email address           10:29 AM, 01st Feb                     Salih                    [email-masked]           10:29 AM, 01st Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:29 AM, 01st Feb                   Reena                   Hi Salih, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           10:31 AM, 01st Feb                     Salih                    My order not yet reached           10:31 AM, 01st Feb                     Salih                    Yesterday was the date of delivery           10:32 AM, 01st Feb                     Salih                    As per application           10:32 AM, 01st Feb                     Salih                    9412717247           10:32 AM, 01st Feb                   Reena                   We see that you are contacting us regarding the order number 9412717247           10:34 AM, 01st Feb                   Reena                   It will just take a moment to check the details for you.           10:34 AM, 01st Feb                     Salih                    Ok please           10:35 AM, 01st Feb                   Reena                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us. ​           10:36 AM, 01st Feb                   Reena                   We see that there is delay in your order           10:37 AM, 01st Feb                   Reena                   We have forwarded your query to the concern team and we would request you to please allow us some time to do a needful.           10:38 AM, 01st Feb                     Salih                    I need this item today. Or please cancel my order           10:38 AM, 01st Feb                     Salih                    For my kids she has a program on tomorrow           10:39 AM, 01st Feb                     Salih                    So please update now itself           10:39 AM, 01st Feb                   Reena                   We would like to inform you that we have forwarded your query to the concern team and will be try to arrange the collection as soon as possible.           10:41 AM, 01st Feb                     Salih                    Ok           10:41 AM, 01st Feb                     Salih                    Thanks           10:41 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           10:42 AM, 01st Feb                     Salih                    No. Thanks           10:43 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:44 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652076