Subject: Ticket Assigned - Conversation with Joseph S
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 06:39:28 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joseph S Joseph S                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi joseph s, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-76927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96879341914            10:05 AM, 01st Feb                   Reena                   Hi Joseph, Good Morning. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:06 AM, 01st Feb                     Joseph S                    Hi I made an online order which has not yet been delivered           10:06 AM, 01st Feb                     Joseph S                    I would like to cancel one item from the order  before delivery           10:07 AM, 01st Feb                     Joseph S                    1712761138 is the order number           10:08 AM, 01st Feb                   Reena                   We see that you are contacting us regarding the order number 1712761138           10:08 AM, 01st Feb                     Joseph S                    Yes           10:10 AM, 01st Feb                   Reena                   We would request you to please share us the item name which you want us to cancel.           10:10 AM, 01st Feb                     Joseph S                             10:11 AM, 01st Feb                     Joseph S                    This item can you see the photo?           10:11 AM, 01st Feb                     Joseph S                    Thank you do you know how long the refund will take to process?           10:14 AM, 01st Feb                   Reena                   We would like to inform you that as per your request we have cancelled your one item Juniors Charlotte Portable Wooden Crib with Three Adjustable Heights -White (Up to 3 years)           10:15 AM, 01st Feb                   Reena                   We would like to inform you that we have processed the refund of amount OMR 69.3 as a refund voucher which you can use it on your next purchase with us.           10:17 AM, 01st Feb                     Joseph S                    No thanks I need a visa refund           10:17 AM, 01st Feb                   Reena                   The voucher code you need to apply in promo code section at checkout is 9141187676129-27351-81684.           10:17 AM, 01st Feb                     Joseph S                    No do not issue the voucher           10:17 AM, 01st Feb                     Joseph S                    I need a refund in the payment method used           10:18 AM, 01st Feb                   Reena                   We have forwarded your query to the concern team and please allow us some time to do a needful.           10:19 AM, 01st Feb                   Reena                   We will update you by a e-mail.           10:20 AM, 01st Feb                     Joseph S                    What email address do you have           10:20 AM, 01st Feb                     Joseph S                    As my email for the order was not received           10:21 AM, 01st Feb                   Reena                   We will update you by a e-mail id [email-masked]           10:21 AM, 01st Feb                     Joseph S                    Please correct the address           10:21 AM, 01st Feb                     Joseph S                    [email-masked]           10:22 AM, 01st Feb                   Reena                   Thank you for sharing the e-mail id.           10:23 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           10:23 AM, 01st Feb                     Joseph S                    When will my visa refund be processed?           10:23 AM, 01st Feb                   Reena                   We have forwarded your query to the concern team and we would request you to please allow us some time           10:25 AM, 01st Feb                     Joseph S                    How much time?           10:25 AM, 01st Feb                     Joseph S                    I need the refund to be processed           10:25 AM, 01st Feb                     Joseph S                    I’m very angry that you didn’t tell me about your choice to action a credit note           10:25 AM, 01st Feb                     Joseph S                    It goes against trading standards and I will report this to the ministry           10:26 AM, 01st Feb                     Joseph S                    I am within my right for a full refund on any items that I wish to not receive or even return           10:26 AM, 01st Feb                   Reena                   The voucher will be cancelled in 2-3 days and then we will once done ask the finance team to processed the refund and it will take 7-10 days so please confirm shall be go ahead with the removal of the voucher or not           10:28 AM, 01st Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:32 AM, 01st Feb                   Reena                   Hi Joseph, I have not received a response from you still, please confirm if we are still connected?           10:34 AM, 01st Feb                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           10:35 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:38 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652055