Subject: New Reply Received - Re: Sorry, we had to cancel your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 06:22:34 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order  Ticket comment <div dir="auto">You cancelled my order-and how can i get my refund?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 27 Jan 2023 at 3:54 PM JT the Tribal Hunk 27 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">How can i get my money back?</div>
<div dir="auto"><br></div>
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<div dir="ltr" class="gmail_attr">On Fri, 13 Jan 2023 at 1:42 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Click &amp; Collect order 7807459177
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									<a href="https://www.centrepointstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="display:inline-block" target="_blank" rel="noreferrer">
									<img style="border:0;margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer">
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" target="_blank" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">Android</a>
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													<a href="https://www.mothercarestores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Mothercare</a></span>
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													<a href="https://www.lifestyleshops.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Lifestyle</a></span>
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													<a href="https://www.splashfashions.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Splash</a></span>
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													<a href="https://www.shoemartstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/bh/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Offers</a></span>
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													<a href="https://www.centrepointstores.com/bh/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_BH_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">Sorry, we had to cancel your Click &amp; Collect order.</div>
                            <div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">Hi Jhunne Timbol, unfortunately your order <span style="color:#00b9e5"><a href="https://www.centrepointstores.com/bh/en/my-account/order/7807459177?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_BH_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">7807459177</a></span> was not picked up from our store in spite of repeated reminders. Your order has been cancelled and your refund is being processed.</div>
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                                            <h4 style="margin:0;font-size:16px;font-weight:normal"> Here's how your refund works:</h4>
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							<td width="40%" style="padding-left:15px" align="left"><div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div></td>
							<td width="30%" align="right" style="padding-right:10px"><div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div></td>
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											     											    <a href="https://www.centrepointstores.com/bh/en/p/163908961?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_BH_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer">
												    																												<img src="https://media.centrepointstores.com/i/centrepoint/8913985-HQ122202-SP22121121_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px">
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										<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600">
									       <strong> SPLASH </strong>
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									        <br>
									    									      <strong> NASA Print Crew Neck Sweatshirt with Long Sleeves </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Black</span> 
											        	  
											        	 <br>
											         												      												         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">
												         	
												         																	Size: 
																														M
												         </span> 
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						                              						                              															<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">
																Quantity: 1
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								       		    						   				BHD 5.4
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													Total</td>
												<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>BHD 5.4</strong>
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						<td align="center" style="padding:0 0 0 0"><div style="margin:0;padding:25px 0 15px 0;font-family:Helvetica,Arial,sans-serif;font-size:16px;color:#242428;text-align:left">For more details on how our refunds work, take a look at our returns policy.</div></td>
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<tr><td style="padding:0 0 15px 15px;font-size:15px;font-weight:bold;text-align:left;color:#242428"><span>Need help? Get in touch</span></td></tr> <tr><td align="center">
<div style="max-width:285px;display:inline-block;padding:0;width:100%"><table border="0" width=" 100%" align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
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<td><a href="https://www.centrepointstores.com/bh/en/write-to-us" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" alt=" mailus" width=" 38"></a></td> <td style="font-size:11px;padding-left:20px"><div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div></td>
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<td><a href="https://www.facebook.com/CentrepointME" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" alt="facebook" width=" 38"></a></td> <td style="font-size:11px;padding-left:20px"><div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div></td>
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<div style="max-width:285px;display:inline-block;padding:0;width:100%"><table border="0" width=" 100%" align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9"><tbody><tr><td width="100%" align="left"><table border=" 0" cellspacing="0" cellpadding=" 0" width="100%" style="padding:13px"><tbody><tr>
<td><a href="https://twitter.com/centrepointme" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" alt=" twitter" width=" 38"></a></td> <td style="font-size:11px;padding-left:20px"><div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div></td>
</tr></tbody></table></td></tr></tbody></table></div> <div style="max-width:285px;display:inline-block;padding:0;width:100%"><table border="0" width=" 100%" align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9"><tbody><tr><td width="100%" align="left"><table border=" 0" cellspacing="0" cellpadding=" 0" width="100%" style="padding:13px"><tbody><tr>
<td><img src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" alt=" call" width=" 38"></td> <td style="font-size:11px;padding-left:20px"><div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 8000-1271.</strong> <br>7 days a week, 07:00 AM to 12:00 AM</div></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632525