Subject: Ticket Assigned - Conversation with Shadiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 06:20:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shadiya Shadiya                    Hi           10:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Shadiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:02 AM, 01st Feb                     Shadiya                    1           10:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:02 AM, 01st Feb                     Shadiya                    9412421841           10:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012923002296    You can also easily track your order from My Account > Order History.             10:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:02 AM, 01st Feb                     Shadiya                    2           10:03 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:03 AM, 01st Feb                     Shadiya                    1           10:03 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:03 AM, 01st Feb                     Shadiya                    [email-masked]           10:03 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:03 AM, 01st Feb                   Reena                   Hi Shadiya, Good Morning. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:05 AM, 01st Feb                   Reena                   We see that you are contacting us regarding the order number 9412421841           10:05 AM, 01st Feb                   Reena                   We sincerely apologize for the inconvenience caused.           10:06 AM, 01st Feb                   Reena                   We see that there is delay in your order.           10:07 AM, 01st Feb                     Shadiya                    I have given my work address for delivery and the delivery guy is calling me at 9 pm for delivery!!! how can I accept that ! it’s not my working hours..           10:07 AM, 01st Feb                     Shadiya                    Please ask them to deliver between 8-4pm to my work address today           10:07 AM, 01st Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           10:09 AM, 01st Feb                   Reena                   Please allow us some time to do a needful.           10:09 AM, 01st Feb                     Shadiya                    Delivery service is very bad           10:10 AM, 01st Feb                   Reena                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us. ​           10:11 AM, 01st Feb                   Reena                   We would request you to please give us sometime to do a needful.           10:11 AM, 01st Feb                   Reena                   Please let us know if we can assist you any other queries.           10:15 AM, 01st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:19 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651969