Subject: New Reply Received - Re: Your return request has been cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 02:43:48 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="auto">Hi Team,</div>
<div dir="auto"><br></div>
<div dir="auto">There were two refund requests. I did get a mail for successful refund for the below but another mail for refund being cancelled against order 9411468000. I did not initiate any cancellations of refund and still need to go ahead with the refund of the below items which has already been collected by the team:</div>
<div dir="auto">1. Printed mid rise shorts with drawstring closure and pockets</div>
<div dir="auto">2. Solid tiered dress with crew neck and short sleeves </div>
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<div dir="auto">Will appreciate if you can continue the refund process for this too.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Snigdha</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 31 Jan 2023 at 5:50 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi ​Snigdha,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Thank you for getting in touch with us.<br><br>We apologize for any inconvenience caused.<br><br>We can confirm that your refund has been successfully completed on 31/1/2023 for the order number 9411330471. Your refund for amount AED 235.39 was sent to the Original form of payment and the amount of AED 16.6029 was returned to your my credits account.<br><br>An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider.<br><br>We would like to inform you that You can use your my credit account in your online purchase in 5 easy steps:<br><br>Step 1 - Simply log onto your account with your registered email address<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would request you to please confirm with us regarding the order id 9411468000 that you have returned the item under this order id to same courier agent or under different order id to different courier agent. . <br><br>Feel free to reach out to us if you need any further assistance.<br><br>Thank You,<br>Splash Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">Regards,<div>Snigdha Saraogi</div>
<div>+91-9674567801</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648160