Subject: New Reply Received - RE: CUSTOMER ORDER REFUND HOLD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:23:56 +0000

Hi Reena kumari,  The customer has responded to the ticket.  RE: CUSTOMER ORDER REFUND HOLD  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Sankent,</div>
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<div class="MsoNormal">This was due to oversight by the team. Hence, Please check how best we can help the team on this.</div>
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<div class="MsoNormal">The customer is not responding to the calls. </div>
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<div class="MsoNormal">Rgds</div>
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<div class="MsoNormal">Sarfaraz hk Ahmed </div>
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<div>From: Sanket Sable &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 30, 2023 10:58 PM<br>
<b>To:</b> Orps cpsulaibikhat &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Vikas Roy &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Sailab Rai &lt;[email-masked]&gt;; Sarfaraz Ahmed &lt;[email-masked]&gt;; Bskmgr Sulaibikhat &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Why was it marked uncollected?</div>
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<div class="MsoNormal">Adding +<a id="OWAAMB7AE25BFEB844D338FC74EFF6EC1DCF2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<b>From:</b> Orps cpsulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 29, 2023 2:52 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sailab Rai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sarfaraz Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Dear Mr. Sable,</div>
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<div class="MsoNormal">Please be informed that below mention customer order customer received item physically from store but we did uncollected instead of collect from system .</div>
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<div class="MsoNormal">And we trying to contact with customer for repayment from last month but no response from customer end.</div>
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<div class="MsoNormal">Requesting you kindly connect with customer through customer care service .</div>
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<div class="MsoNormal">Order number # <b>8402072278</b>
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<div class="MsoNormal">      Thanks &amp; Regards</div>
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<div class="MsoNormal"><b>          Syed Akheel</b></div>
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<div class="MsoNormal">          Ops In Charge</div>
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<div class="MsoNormal">     Centepoint Sulaibikhat</div>
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<div class="MsoNormal">      <b> M - +965 56643709</b>
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<b>From:</b> Abhishek Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 6:25 PM<br>
<b>To:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Soni Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sailab Rai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sarfaraz Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Dear Vikash</div>
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<div class="MsoNormal">As discussed, please take it as RTS. But since it was mistake occurred at store end, please call the customer and get it billed. If in case customer doesn’t come and bill then, it has to be borne by store.</div>
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<div class="MsoNormal">Please update by 27<sup>th</sup> Dec’2022.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Abhishek</div>
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<div class="MsoNormal">+965 97299714</div>
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<div class="MsoNormal">Babyshop-Kuwait</div>
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<b>From:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 6:08 PM<br>
<b>To:</b> Soni Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhishek Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sailab Rai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sarfaraz Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: CUSTOMER ORDER REFUND HOLD<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Sir,</div>
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<div class="MsoNormal">Greetings for the day!</div>
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<div class="MsoNormal">An incident happened in store where 65kd of bsk online order has been done uncollected by store team rather than doing collected from sahla. the customer already took the product with them . we are continuously calling the customer but
 there was no reply from her side. After doing uncollected the stock is showing in return which also we have to clear as per process. Requesting you to please look into this and advise.</div>
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<a href="../../../../OneDrive%20-%20Landmark%20Group/Desktop/Vikas%20Sign.pptx" rel="noreferrer"><span style="color:blue">C:\Users\212941\OneDrive - Landmark Group\Desktop\Vikas Sign.pptx</span></a><span style="mso-ignore:vglayout;margin-left:0px;margin-top:0px;width:491px;height:189px"><img width="491" height="189" style="width:5.1145in;height:1.9687in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JompA_0QaFvGW8ggpWbY0IErToBrlUmfz9_aE6Sn_wY" data-id="2044010756341"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:30px;width:236px;height:37px"><img width="236" height="37" style="width:2.4583in;height:.3854in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Chl1-LX-WEt4JNulfoZQlBUEppy1rYY_aqIo9wb2Xxo" data-id="2044010756343" alt="Vikas Roy
Business Manager – Retail Operations
"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:79px;width:207px;height:67px"><img width="207" height="67" style="width:2.1562in;height:.6979in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zryQytkSaXDBjQgsRYKXt7F9JtcbnFlkAdrLBfi9CAY" data-id="2044010756345" alt="Landmark Group
Centrepoint Sulaibikhat, Kuwait
T  :  +965 22289514
M :  +965 96038805
E :   [email-masked]
"></span><span style="mso-ignore:vglayout;margin-left:0px;margin-top:0px;width:491px;height:189px"><img width="491" height="189" style="width:5.1145in;height:1.9687in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JompA_0QaFvGW8ggpWbY0IErToBrlUmfz9_aE6Sn_wY" data-id="2044010756341"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:30px;width:236px;height:37px"><img width="236" height="37" style="width:2.4583in;height:.3854in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Chl1-LX-WEt4JNulfoZQlBUEppy1rYY_aqIo9wb2Xxo" data-id="2044010756343" alt="Vikas Roy
Business Manager – Retail Operations
"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:79px;width:207px;height:63px"><img width="207" height="63" style="width:2.1562in;height:.6562in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JAoHMib6gkwAMIzUztVRQXqxqin_JYjrsbXO5C_aEyQ" data-id="2044010756348" alt="Landmark Group
Centrepoint Sulaibikhat, Kuwait
T  :  +965 22289514
M :  +965 96038805
E :   [email-masked]
"></span><span style="mso-ignore:vglayout;margin-left:0px;margin-top:0px;width:491px;height:189px"><img width="491" height="189" style="width:5.1145in;height:1.9687in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JompA_0QaFvGW8ggpWbY0IErToBrlUmfz9_aE6Sn_wY" data-id="2044010756341"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:30px;width:236px;height:37px"><img width="236" height="37" style="width:2.4583in;height:.3854in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Chl1-LX-WEt4JNulfoZQlBUEppy1rYY_aqIo9wb2Xxo" data-id="2044010756343" alt="Vikas Roy
Business Manager – Retail Operations
"></span><span style="mso-ignore:vglayout;margin-left:9px;margin-top:79px;width:207px;height:63px"><img width="207" height="63" style="width:2.1562in;height:.6562in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc1NjM0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JAoHMib6gkwAMIzUztVRQXqxqin_JYjrsbXO5C_aEyQ" data-id="2044010756348" alt="Landmark Group
Centrepoint Sulaibikhat, Kuwait
T  :  +965 22289514
M :  +965 96038805
E :   [email-masked]
"></span>
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<b>From:</b> Orps cpsulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 22, 2022 1:11 PM<br>
<b>To:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Dear Sir,</div>
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<div class="MsoNormal">Noted, same we are trying to followed up with customer.</div>
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<div class="MsoNormal">      Thanks &amp; Regards</div>
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<div class="MsoNormal"><b>          Syed Akheel</b></div>
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<div class="MsoNormal">          Ops In Charge</div>
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<div class="MsoNormal">     Centepoint Sulaibikhat</div>
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<div class="MsoNormal">      <b> M - +965 56643709</b>
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<b>From:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 22, 2022 11:33 AM<br>
<b>To:</b> Orps cpsulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Dear Akhil </div>
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<div class="MsoNormal">Once shipment is marked as uncollected customer will receive the refund immediately, this is automated process can’t hold the refund
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<div class="MsoNormal">Please call customer to collect the amount </div>
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<div class="MsoNormal">Please call and discuss </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Orps cpsulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 11:03 AM<br>
<b>To:</b> Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vikas Roy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bskmgr Sulaibikhat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> CUSTOMER ORDER REFUND HOLD</div>
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<div class="MsoNormal">Dear Geetanjali,</div>
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<div class="MsoNormal">As Discussed below mention customer order they received item physically from store but we did uncollected from system ,</div>
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<div class="MsoNormal">Requesting you kindly hold the process for refund to customer .</div>
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<div class="MsoNormal">Order number # 8402072278</div>
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<div class="MsoNormal">      Thanks &amp; Regards</div>
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<div class="MsoNormal"><b>          Syed Akheel</b></div>
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<div class="MsoNormal">          Ops In Charge</div>
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<div class="MsoNormal">     Centepoint Sulaibikhat</div>
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<div class="MsoNormal">      <b> M - +965 56643709</b>
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