Subject: Ticket Assigned - Conversation with Guest
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 09:29:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           01:09 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:09 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:09 PM, 31st Jan                     Guest                    1           01:10 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:10 PM, 31st Jan                     Guest                    9412581402           01:10 PM, 31st Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023002814    You can also easily track your order from My Account > Order History.             01:10 PM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:11 PM, 31st Jan                     Guest                    2           01:11 PM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:11 PM, 31st Jan                     Guest                    1           01:11 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:11 PM, 31st Jan                     Guest                    aparna [email-masked]           01:11 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:11 PM, 31st Jan                     Guest                    [email-masked]           01:12 PM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:12 PM, 31st Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           01:15 PM, 31st Jan                   Reena                   We see that you are contacting us regarding the order number 9412581402           01:17 PM, 31st Jan                     Guest                    Yes           01:19 PM, 31st Jan                     Guest                    Hi Rena           01:19 PM, 31st Jan                     Guest                    Teens           01:20 PM, 31st Jan                     Guest                    Reena           01:20 PM, 31st Jan                     Guest                    I just need to know when the things will get delivered           01:20 PM, 31st Jan                   Reena                   It will just take a moment to check the details for you.           01:20 PM, 31st Jan                     Guest                    Ok           01:20 PM, 31st Jan                   Reena                   We sincerely apologize for inconvenience caused.           01:22 PM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           01:23 PM, 31st Jan                   Reena                   Please allow us some time to do a needful.           01:23 PM, 31st Jan                     Guest                    Because I have a event for my child tomorrow for that I ordered the things           01:24 PM, 31st Jan                     Guest                    It should be delivered today           01:24 PM, 31st Jan                   Reena                   We would request you to please allow us some time           01:25 PM, 31st Jan                     Guest                    Ok           01:25 PM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           01:26 PM, 31st Jan                     Guest                    So your answer is to wait for the items           01:26 PM, 31st Jan                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:28 PM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:28 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647767