Subject: Ticket Assigned - Conversation with Vandna Kakwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 09:25:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vandna Kakwani Vandna Kakwani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi vandna kakwani, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:02 PM, 31st Jan                     Vandna Kakwani                    ok           01:02 PM, 31st Jan                     Vandna Kakwani                    for order no 9410365019 the refund is aed 176.8 but i have only 134.3 received           01:05 PM, 31st Jan                   Reena                   Hi Vandana, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:10 PM, 31st Jan                     Vandna Kakwani                    for order no 9410365019 the refund is aed 176.8 but i have only 134.3 received           01:12 PM, 31st Jan                     Vandna Kakwani                    why 42.5 is not sent ?           01:12 PM, 31st Jan                     Vandna Kakwani                    i have returned the product           01:12 PM, 31st Jan                   Reena                   We see that you are contacting us regarding the order number 9410365019           01:13 PM, 31st Jan                     Vandna Kakwani                    yes           01:13 PM, 31st Jan                   Reena                   It will just take a moment to check the details for you.           01:14 PM, 31st Jan                     Vandna Kakwani                    sure           01:14 PM, 31st Jan                   Reena                   Thank You for your patience           01:20 PM, 31st Jan                     Vandna Kakwani                    got the refund msg now           01:20 PM, 31st Jan                   Reena                   We would like to inform you that we have processed the refund of amount AED 42.5 on 31 jan 2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:21 PM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           01:23 PM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:24 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647746