Subject: Ticket Assigned - Conversation with Asif Khan
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 09:16:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asif Khan Asif Khan                    Hi           12:27 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:27 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello Asif Khan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:27 PM, 31st Jan                     Asif Khan                    1           12:27 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           12:27 PM, 31st Jan                     Asif Khan                    9412295457           12:28 PM, 31st Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012823001778    You can also easily track your order from My Account > Order History.             12:28 PM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:28 PM, 31st Jan                     Asif Khan                    2           12:29 PM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:29 PM, 31st Jan                     Asif Khan                    1           12:29 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           12:29 PM, 31st Jan                     Asif Khan                    [email-masked]           12:29 PM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:29 PM, 31st Jan                   Reena                   Hi Asif, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:32 PM, 31st Jan                     Asif Khan                    Hi Reena           12:32 PM, 31st Jan                     Asif Khan                    Pls help me get my order           12:32 PM, 31st Jan                     Asif Khan                    Raised a complaint with Zai yesterday, but haven’t got my order stil           12:33 PM, 31st Jan                   Reena                   We see that you are contacting us regarding the order number 9412295457           12:34 PM, 31st Jan                   Reena                   It will just take a moment to check the details for you.           12:35 PM, 31st Jan                     Asif Khan                    Yes           12:35 PM, 31st Jan                   Reena                   Please accept our full apologies for the inconvenience caused.           12:37 PM, 31st Jan                     Asif Khan                    I need the order today , as I’m travelling Tomorrow           12:37 PM, 31st Jan                   Reena                   We see that there is delay in your order.           12:38 PM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           12:38 PM, 31st Jan                     Asif Khan                    This is what you guys said yesterday           12:38 PM, 31st Jan                   Reena                   We would request you to please allow us some time to do a needful.           12:38 PM, 31st Jan                     Asif Khan                    How much time ?           12:38 PM, 31st Jan                     Asif Khan                    Guys I need a solution . Give me the time and date when it’ll arrive           12:39 PM, 31st Jan                     Asif Khan                    Or else please initiate a refund           12:40 PM, 31st Jan                   Reena                   We would request you to please give us some time to do a needful.           12:44 PM, 31st Jan                     Asif Khan                    So give me the time ?           12:44 PM, 31st Jan                     Asif Khan                    4 hours ? 8 hours ?           12:45 PM, 31st Jan                     Asif Khan                    What’s the use me contacting you for the solution ? If I had time I wouldn’t contact you but rather just wait           12:45 PM, 31st Jan                   Reena                   We can not assured the delivery time from our end.           12:50 PM, 31st Jan                   Reena                   We would request you to please confirm with us your contact number +971525919219           12:51 PM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           12:54 PM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           12:55 PM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:57 PM, 31st Jan                     Asif Khan                    Not done yet           12:57 PM, 31st Jan                     Asif Khan                    Tell me which store size M is available ? Check Mall of emirates store ?           12:57 PM, 31st Jan                   Reena                   We would request you to please confirm us the item name and item link           01:01 PM, 31st Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:04 PM, 31st Jan                   Reena                   Hi Asif, I have not received a response from you still, please confirm if we are still connected?           01:07 PM, 31st Jan                     Asif Khan                             01:09 PM, 31st Jan                   Reena                   We will check with store team and update you by e-mail about this product availability.           01:12 PM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           01:14 PM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:16 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647703