Subject: Ticket Assigned - Conversation with Yssa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 08:51:57 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yssa Yssa                    Hello           12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Yssa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:17 PM, 31st Jan                     Yssa                    1           12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:17 PM, 31st Jan                     Yssa                    9412519457           12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023000834    You can also easily track your order from My Account > Order History.             12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:17 PM, 31st Jan                     Yssa                    2           12:17 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:17 PM, 31st Jan                     Yssa                    1           12:18 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:18 PM, 31st Jan                     Yssa                    [email-masked]           12:18 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:18 PM, 31st Jan                   Ziena                   Hi Yasa, Good Morning. Thank you for contacting Centrepoint. My name is Ziena, I would be happy to help you.           12:20 PM, 31st Jan                     Yssa                    My delivery was cancelled           12:21 PM, 31st Jan                   Ziena                   We could see that you are contacting us regarding order 9412519457           12:21 PM, 31st Jan                     Yssa                    Yes           12:21 PM, 31st Jan                     Yssa                    No one contacted me yet           12:22 PM, 31st Jan                   Ziena                   We kindly ask you to confirm your address information and contact number to assist you further.           12:22 PM, 31st Jan                   Ziena                   Hi, I'm not getting a response from you. Are we still connected?           12:26 PM, 31st Jan                     Yssa                    Dubai herbal and treatment center           12:28 PM, 31st Jan                     Yssa                    Zabeel 1 road, oud metha           12:28 PM, 31st Jan                     Yssa                    Yes Im still here           12:29 PM, 31st Jan                     Yssa                    https://maps.google.com/maps?q=25.21119687662891,55.31144791001856           12:30 PM, 31st Jan                   Reena                   Thank for your patience we are still checking           12:36 PM, 31st Jan                     Yssa                    Is there a chance that I just collect it today on nearest centerpoint?           12:37 PM, 31st Jan                     Yssa                    I ordered it bec it says 1-2 working days and I thought it will be delivered today           12:38 PM, 31st Jan                     Yssa                    I need it today           12:38 PM, 31st Jan                   Reena                   We regret to inform you that the delivery mode can not be changed.           12:40 PM, 31st Jan                     Yssa                    Ok no problem           12:45 PM, 31st Jan                     Yssa                    But can you do something about the delivery           12:45 PM, 31st Jan                     Yssa                    Because there is no explanation why it is cancelled           12:45 PM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           12:46 PM, 31st Jan                   Reena                   We would request you to please allow us some time to do a needful.           12:47 PM, 31st Jan                     Yssa                    Ok           12:47 PM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           12:47 PM, 31st Jan                     Yssa                    No           12:47 PM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:48 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647527