Subject: Note Added - [#5526781] Clarify request - code invalid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 08:19:56 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5526781    Subject:  Clarify request - code invalid    Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We are pleased to inform you that the codes requested have been created and are ready to use until 28<sup>th</sup> Feb 11:59pm.
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<div class="MsoNormal"><b><span style="font-size:12.0pt">092-311H-3YX5-KRAF-22<br>
092-311H-3YXP-457F-XY</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt">The codes are created with the same specifications , sharing it again here,</span></div>
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<div class="MsoNormal"><span lang="EN-US">End Date: 28.02.2023 23:59:59</span></div>
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<div class="MsoNormal"><span lang="EN-US">Concept: CENTREPOINT</span></div>
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<div class="MsoNormal"><span lang="EN-US">Territory: UAE</span></div>
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<div class="MsoNormal"><span lang="EN-US">Checkout Site: CENTREPOINT</span></div>
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<div class="MsoNormal"><span lang="EN-US">Value: 20% </span></div>
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<div class="MsoNormal"><span lang="EN-US">Maximum Discount: 100</span></div>
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<div class="MsoNormal"><span lang="EN-US">Combinable with other vouchers: FALSE</span></div>
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<div class="MsoNormal"><span lang="EN-US">Total quantity of redeemable vouchers: 2</span></div>
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<div class="MsoNormal"><span lang="EN-US">Total quantity of redemptions per customer: 1</span></div>
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<div class="MsoNormal"><span lang="EN-US">Categories excluded: lsbeauty,womencp-fashionaccessories-watches,mencp-fashionaccessories-watches</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly share it with the customer.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><img width="132" height="63" style="width:1.375in;height:.6562in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDczNDk4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bv_eCpS3Hn_1Z3ZWpgN9qrf-uwvlth95rRNb_BjXIsE" data-id="2044010734984" alt="Logo

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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Senior Ecommerce Content Merchandiser</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>support cen &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, January 30, 2023 at 1:28 PM<br>
<b>To: </b>Nisha Balakrishna &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Aashish Kumar &lt;[email-masked]&gt;, Faraz Lohani &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;,
 Sherif Youssef &lt;[email-masked]&gt;, Dilip Jacob &lt;[email-masked]&gt;<br>
<b>Cc: </b>support cen &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5526781] - Clarify request - code invalid</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly assist us to get an update on the below request and getting this issue resolved.<br>
<span style="border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1029" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><br>
Problem Statement- Code Not working<br>
Customer Name: Mahmoud Ibrahim<br>
Customer Email ID: [email-masked]<br>
Contact Number: 0507207377 <br>
Assistance Required: Quick Assistance Required<br>
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Issue Description: Customer is reporting that "I have 3 code for 20% is valid as written till 31/12/2022, <br>
I already used one and it's okay.. But unfortunately I tried to use it today and both of them not work on". Please look into it and do needful.<br>
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Regards,<br>
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Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 23 Jan at 4:52 PM
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<div class="MsoNormal"><span lang="EN-US" style="font-family:-apple-system">Hi <a id="OWAAM5320CFDF0DA62B46A4F86F6168AA29A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<span lang="EN-US" style="font-family:-apple-system">Noted on the below issue.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Could you please provide the codes, where the customer was not able to use it.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Thanks.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From:
</span><span style="font-size:12.0pt;font-family:-apple-system;color:black">Taskin Shaikh &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, January 23, 2023 at 2:13 PM<br>
<b>To: </b>Aashish Kumar &lt;[email-masked]&gt;, Faraz Lohani &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;, Dilip Jacob &lt;[email-masked]&gt;, Nisha Balakrishna
 &lt;[email-masked]&gt;<br>
<b>Cc: </b>support cen &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#5526781] - Clarify request - code invalid</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">Sure </span>
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<span lang="EN-US" style="font-family:-apple-system"><a id="OWAAMFC292560C9761748B02218411052716D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nisha</span></a> please
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<span lang="EN-US" style="font-family:-apple-system">Stay Safe</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-size:12.0pt;font-family:-apple-system;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;font-family:-apple-system;color:black">Aashish Kumar &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 23 January 2023 at 2:11 PM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;, Dilip Jacob &lt;[email-masked]&gt;<br>
<b>Cc: </b>support cen &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system"><a id="OWAAM225EC42774824DF2B4707F962334A95F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Taskin Shaikh</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Like discussed on other games code thread, please share a 20% code for the user with validity till 28<sup>th</sup> Feb.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Please take any user details that you may need (like country), from the marked team here.
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<span lang="EN-US" style="font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Aashish</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Faraz Lohani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, January 23, 2023 1:38 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; Aashish Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> support cen &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">Hi <a id="OWAAMB1B196EEDFF443BDACF5E7E3A5D4797E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Reminder.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 16, 2023 12:57 PM<br>
<b>To:</b> Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">+<a id="OWAAM4AEB6FC2D000473EAF59D93E8151021A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 16, 2023 12:55 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">Hi <a id="OWAAM44C41364A054460F813C6451CD746246" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">PFA:</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 16, 2023 12:45 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">Hi Faraz,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Any idea what these codes were.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Sanket Sable</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Omni Channel Manager, Centrepoint </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Mob. +971-521455465</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 16, 2023 12:43 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">HI <a id="OWAAMF5E819F144BE47CEAA2C879652F26F1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Can you please assist with the below to close ASAP.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 15, 2023 3:08 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style="font-family:-apple-system">Hi <a id="OWAAM15BAB005F4AB48B0A2EECD95A60451E8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-family:-apple-system">Can you please assist with the below.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 31, 2022 9:16 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5526781] - Clarify request - code invalid</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement- Code Not working</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer Name: Mahmoud Ibrahim</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer Email ID:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​Contact Number:
<a href="tel:0507207377" rel="noreferrer"><span style="color:#183247;text-decoration:none">0507207377</span></a> </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Quick Assistance Required</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer is reporting that "I have 3 code for 20% is valid as written till 31/12/2022, <br>
I already used one and it's okay.. But unfortunately I tried to use it today and both of them not work on". Please look into it and do needful.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Reena</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>5526781:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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