Subject: Ticket Assigned - Conversation with Deena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 08:19:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deena Deena                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  deena Bot:  Hi deena, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0521623739            12:01 PM, 31st Jan                     Deena                    Ok           12:01 PM, 31st Jan                   Reena                   Hi Deena, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           12:03 PM, 31st Jan                   Reena                   We see that you are contacting us regarding the returns process.           12:05 PM, 31st Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:09 PM, 31st Jan                   Reena                   Hi Deena, I have not received a response from you still, please confirm if we are still connected?           12:11 PM, 31st Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           12:14 PM, 31st Jan                   Reena                   Thank you for shopping with Centrepoint.   Have a wonderful day.           12:18 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647338