Subject: Ticket Assigned - Conversation with Pooja??‍⚕️
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 06:54:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pooja??‍⚕️ Pooja??‍⚕️                    Hi           10:43 AM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:43 AM, 31st Jan                   MAX UAE whatsapp bot                    Hello Pooja??‍⚕️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:43 AM, 31st Jan                     Pooja??‍⚕️                    2           10:43 AM, 31st Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:43 AM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:43 AM, 31st Jan                     Pooja??‍⚕️                    2           10:43 AM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:43 AM, 31st Jan                     Pooja??‍⚕️                    1           10:43 AM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           10:43 AM, 31st Jan                     Pooja??‍⚕️                    [email-masked]           10:43 AM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:43 AM, 31st Jan                   Reena                   Hi Pooja, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           10:45 AM, 31st Jan                     Pooja??‍⚕️                    Hi Reena           10:46 AM, 31st Jan                     Pooja??‍⚕️                    I have to return my parcel           10:46 AM, 31st Jan                     Pooja??‍⚕️                    Return is in process but nobody came to collect parcel           10:46 AM, 31st Jan                   Reena                   We see that you are contacting us regarding the order number 9411688296           10:47 AM, 31st Jan                   Reena                   We sincerely apologize for the inconvenience caused for the delay.           10:48 AM, 31st Jan                   Reena                   We see that there is delay in your returns collection.           10:49 AM, 31st Jan                     Pooja??‍⚕️                    Is today possible           10:49 AM, 31st Jan                     Pooja??‍⚕️                    Can you please arrange           10:49 AM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to arrange the collection as soon as possible.           10:50 AM, 31st Jan                   Reena                   Please allow us some time to do a needful.           10:51 AM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           10:52 AM, 31st Jan                     Pooja??‍⚕️                    No thanks           10:52 AM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:54 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646921