Subject: Ticket Assigned - Conversation with Betty
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 06:45:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Betty Betty                    Hello           10:20 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:20 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:20 AM, 31st Jan                     Betty                    1           10:22 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Betty , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:22 AM, 31st Jan                     Betty                    2           10:22 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:22 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:22 AM, 31st Jan                     Betty                    2           10:23 AM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:23 AM, 31st Jan                     Betty                    1           10:23 AM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:23 AM, 31st Jan                     Betty                    [email-masked]           10:23 AM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:23 AM, 31st Jan                     Betty                    Thank you           10:23 AM, 31st Jan                   Reena                   Hi Betty, Good morning. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:25 AM, 31st Jan                     Betty                    Hello           10:25 AM, 31st Jan                     Betty                    I've been waiting for the delivery man for a week now to pick up the returns items           10:26 AM, 31st Jan                     Betty                    I called him many times but he’s not answering           10:26 AM, 31st Jan                   Reena                   It will just take a moment to check the details for you.           10:26 AM, 31st Jan                     Betty                    in addition he does not have the references of the articles           10:27 AM, 31st Jan                     Betty                    I have a lot of items to return from different orders           10:27 AM, 31st Jan                   Reena                   We see that you are contacting us regarding the order number 9411898582           10:27 AM, 31st Jan                     Betty                    Not only this one           10:28 AM, 31st Jan                   Reena                   We would like to inform you that a return request has been created for order number 9411898556           10:29 AM, 31st Jan                     Betty                    9411804418 9411898556 9411896082 9411804371 9411806641 9411806734 9411805571 9411897233 9411897295 9411804326 9411898582 9412184323           10:32 AM, 31st Jan                     Betty                    All this orders           10:33 AM, 31st Jan                   Reena                   We sincerely apologize for the inconvenience caused.           10:33 AM, 31st Jan                     Betty                    the problem is that I travel in 3 days           10:34 AM, 31st Jan                   Reena                   We have forwarded your query to the concern team and will be try to arrange the returns collection as soon as possible.           10:34 AM, 31st Jan                   Reena                   Please allow us some time to do a needful.           10:35 AM, 31st Jan                     Betty                    can you just send me the list of items that I have to prepare with photos if possible           10:36 AM, 31st Jan                     Betty                    To make the pick up easier           10:36 AM, 31st Jan                     Betty                    otherwise I have to bring the delivery man into my hotel room to sort item by item           10:37 AM, 31st Jan                   Reena                   We would like to inform you that it will take some time and we will forward the details on your e-mail id.           10:38 AM, 31st Jan                     Betty                    How much time approximately?           10:39 AM, 31st Jan                   Reena                   It will take approximately 2 hours.           10:41 AM, 31st Jan                   Reena                   Please let us know if we can assist you any other queries.           10:42 AM, 31st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping Centrepoint.   Have a wonderful day.           10:44 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646881