Subject: Ticket Assigned - RE: CUSTOMER ORDER REFUND HOLD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 02:38:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: CUSTOMER ORDER REFUND HOLD Hi Team,

Why was it marked uncollected?

Adding +@support cen<mailto:[email-masked]>

Regards,
Sanket Sable
Omni Channel Manager, Centrepoint
Mob. +971-521455465

From: Orps cpsulaibikhat <[email-masked]>
Sent: Sunday, January 29, 2023 2:52 PM
To: Sanket Sable <[email-masked]>
Cc: Vikas Roy <[email-masked]>; Reddy Prasad <[email-masked]>; Sailab Rai <[email-masked]>; Sarfaraz Ahmed <[email-masked]>; Bskmgr Sulaibikhat <[email-masked]>
Subject: FW: CUSTOMER ORDER REFUND HOLD

Dear Mr. Sable,

Please be informed that below mention customer order customer received item physically from store but we did uncollected instead of collect from system .

And we trying to contact with customer for repayment from last month but no response from customer end.

Requesting you kindly connect with customer through customer care service .

Order number # 8402072278

      Thanks & Regards

          Syed Akheel
          Ops In Charge
     Centepoint Sulaibikhat

       M - +965 56643709

From: Abhishek Mishra <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 25, 2022 6:25 PM
To: Vikas Roy <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Sailab Rai <[email-masked]<mailto:[email-masked]>>; Sarfaraz Ahmed <[email-masked]<mailto:[email-masked]>>; Bskmgr Sulaibikhat <[email-masked]<mailto:[email-masked]>>
Subject: RE: CUSTOMER ORDER REFUND HOLD

Dear Vikash

As discussed, please take it as RTS. But since it was mistake occurred at store end, please call the customer and get it billed. If in case customer doesn't come and bill then, it has to be borne by store.

Please update by 27th Dec'2022.

Regards
Abhishek
+965 97299714
Babyshop-Kuwait

From: Vikas Roy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 25, 2022 6:08 PM
To: Soni Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Mishra <[email-masked]<mailto:[email-masked]>>
Cc: Sailab Rai <[email-masked]<mailto:[email-masked]>>; Sarfaraz Ahmed <[email-masked]<mailto:[email-masked]>>; Bskmgr Sulaibikhat <[email-masked]<mailto:[email-masked]>>
Subject: FW: CUSTOMER ORDER REFUND HOLD
Importance: High

Dear Sir,

Greetings for the day!

An incident happened in store where 65kd of bsk online order has been done uncollected by store team rather than doing collected from sahla. the customer already took the product with them . we are continuously calling the customer but there was no reply from her side. After doing uncollected the stock is showing in return which also we have to clear as per process. Requesting you to please look into this and advise.

C:\Users\212941\OneDrive - Landmark Group\Desktop\Vikas Sign.pptx<../../../../OneDrive%20-%20Landmark%20Group/Desktop/Vikas%20Sign.pptx>[Vikas Roy  Business Manager - Retail Operations][Landmark Group  Centrepoint Sulaibikhat, Kuwait  T  :  +965 22289514  M :  +965 96038805  E :   [email-masked]][Vikas Roy  Business Manager - Retail Operations][Landmark Group  Centrepoint Sulaibikhat, Kuwait  T  :  +965 22289514  M :  +965 96038805  E :   [email-masked]][Vikas Roy  Business Manager - Retail Operations][Landmark Group  Centrepoint Sulaibikhat, Kuwait  T  :  +965 22289514  M :  +965 96038805  E :   [email-masked]]

From: Orps cpsulaibikhat <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 1:11 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Vikas Roy <[email-masked]<mailto:[email-masked]>>; Bskmgr Sulaibikhat <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Subject: RE: CUSTOMER ORDER REFUND HOLD

Dear Sir,

Noted, same we are trying to followed up with customer.

      Thanks & Regards

          Syed Akheel
          Ops In Charge
     Centepoint Sulaibikhat

       M - +965 56643709

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 11:33 AM
To: Orps cpsulaibikhat <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Cc: Vikas Roy <[email-masked]<mailto:[email-masked]>>; Bskmgr Sulaibikhat <[email-masked]<mailto:[email-masked]>>
Subject: RE: CUSTOMER ORDER REFUND HOLD

Dear Akhil

Once shipment is marked as uncollected customer will receive the refund immediately, this is automated process can't hold the refund

Please call customer to collect the amount

Please call and discuss

Regards

Reddy Prasad

From: Orps cpsulaibikhat <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 11:03 AM
To: Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Cc: Vikas Roy <[email-masked]<mailto:[email-masked]>>; Bskmgr Sulaibikhat <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: CUSTOMER ORDER REFUND HOLD

Dear Geetanjali,

As Discussed below mention customer order they received item physically from store but we did uncollected from system ,

Requesting you kindly hold the process for refund to customer .

Order number # 8402072278

      Thanks & Regards

          Syed Akheel
          Ops In Charge
     Centepoint Sulaibikhat

       M - +965 56643709

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646083