Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:25:59 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div>
<div dir="auto">Dear team,</div>
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<div dir="auto">The watch is not as per picture or my oder. </div>
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<div dir="auto">You sent the wrong item as below</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDU5MjI1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FMYVm-nja-11vLSIyOQq6RuEk8PJF0Os9xEUWbSdwYc" data-id="2044010592251" style="max-width: 100%"></div>
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<div dir="auto">Please send the correct watch. Thank you.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Azmil</div>
<div dir="auto">50785735</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 29 Jan 2023 at 9:19 AM, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5634151</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5634151<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Azmil,<br><br>Thank you for contacting us.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that we always shipped the item same as display on the website.</div>
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<div dir="ltr">If still you will face any issue, please get back to us.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5634151