Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 09:59:05 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">HI,<div>The product was returned Today and wanted to know if i could use the same refund to purchase the right size.</div>
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<div>Please let me know or if someone would call me on +973 33472744</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 28, 2023 at 4:22 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5632656</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5632656<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Fatma,</div>
<div> </div>
<div>Thank you for shoppingwith us.</div>
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<div>Currently, you mayexchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days fromthe collection/delivery date providing that the item is available in the store.</div>
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<div>Products that have amanufacturing issue cannot be exchanged, however, a return and refund can bedone.</div>
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<div>You can return onlinepurchases through the below three channels:</div>
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<div>You can contact ourcustomer support team on 8000-1271 to book a return and to be notified of therefund amount based on our return policy.</div>
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<div>You can now drop offyour Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores.Wrap your items in their original shipping packaging and bring it along withyour invoice and or provide the order number to the store staff in the absenceof an invoice.</div>
<div> </div>
<div>You can also book thereturn online. You can log into your account and go to Order History. Click on'Order number'. From that page, you can see an option to return anitem. Just click on the box and follow the instructions.</div>
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<div dir="ltr">If you want us to create a return request on your behalf, please get back to us.</div>
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<div>Feel free to get intouch with us for further assistance.</div>
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<div>Thank You,</div>
<div>Centrepoint Support Team</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632656