Subject: [JIRA] Reshmaa KJ mentioned you on REL-166012
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 09:02:19 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-166012 Unable to receive refund in paypal 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjc0NDE3ODA1YTE5NDEwN2JiNGMxOGU3MzVkZWU4ZTQiLCJwIjoiaiJ9 )

/

REL-166012 ( https://landmark.atlassian.net/browse/REL-166012?atlOrigin=eyJpIjoiNjc0NDE3ODA1YTE5NDEwN2JiNGMxOGU3MzVkZWU4ZTQiLCJwIjoiaiJ9 )

Unable to receive refund in paypal ( https://landmark.atlassian.net/browse/REL-166012?atlOrigin=eyJpIjoiNjc0NDE3ODA1YTE5NDEwN2JiNGMxOGU3MzVkZWU4ZTQiLCJwIjoiaiJ9 )
Reshmaa KJ 1:02 PM GST

Hi @Reena kumari

When trying to refund for this order we are receiving this error.Please check with paypal team for this

INFO   | jvm 7    | main    | 2023/01/29 12:58:48.795 | ERROR [TaskExecutor-master-4006-ProcessTask [34803583746998]] [HttpConnection] Response code: 400 Error response: {"name":"TRANSACTION_REFUSED","message":"The request was refused. Partial refunds cannot be offered at this time because there is an open case on this transaction. Visit the PayPal Resolution Center to review this case.","information_link":" https://developer.paypal.com/docs/api/payments/#errors","debug_id":"2a4bbdc97fa0d ( https://developer.paypal.com/docs/api/payments/#errors','debug_id':'2a4bbdc97fa0d ) "}

View issue ( https://landmark.atlassian.net/browse/REL-166012?atlOrigin=eyJpIjoiNjc0NDE3ODA1YTE5NDEwN2JiNGMxOGU3MzVkZWU4ZTQiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )