Subject: New Reply Received - Wrong size item
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 06:36:37 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong size item  Ticket comment <div dir="auto">Good morning, <div dir="auto"><br></div>
<div dir="auto">Please see attached images of the wrong item. </div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards</div>
<div dir="auto"><br></div>
<div dir="auto">Annesa Hussain </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 27 Jan 2023, 13:21 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5627906</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5627906<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Annesa,</div>
<div><br></div>
<div>Thank you for reaching out us.</div>
<div><br></div>
<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div><br></div>
<div dir="ltr">We would request you to provide us some snapshots of the wrong item you received.</div>
<div><br></div>
<div dir="ltr">We look forward to hearing from you.</div>
<div><br></div>
<div>Thank You,</div>
<div>Max Support Team</div>
</div></div>
<div><br></div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044010534473'>20230128_093453.jpg</a><br />2. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044010534474'>20230128_093449.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627906