Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 09:59:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96565185178 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I m very apset with your services  plz tll him to cll me or give me no i wll cll Agent:  Dear customer, Good Afternoon.Thank you for contacting us. My name is Kader. I will be happy to assist you. Customer:  Sir i bay same item last month Customer:  Ans Customer:  And when he come delever this i tell hime i want rtn one item he told me ok mam i wll make refund for u because i dont k ow Customer:  Know how to refund he told me now u pay tomorrow u wll get your refund amounts u can go to any branches of centerpoint u can show this msg and collect u r refund amnt Customer:  Yesterday i go there the refuse to give me the said u have only credit u can not take refund u can bay from online only Customer:  How comes Customer:  I want refund i dont want credit i apply for refund not for credit Customer:  Now tll me what i can do Customer:  I want my many back Customer:  Hello Customer:  I want money back i dont want credit i was sick thats y i didn't go but yesterday i here new story Customer:  R u there Customer:  Can u reply u said u come to help but u didn't reply even what can i understand  dear Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Ok Agent:  We are truly sorry for the inconvenience caused to you.We would like to inform you that we have processed the refund of amount (AED6) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Agent:  Please note that we do not have the service of transferring My credit money to another account at the moment. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you.Thank you for shopping with us Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Sorry Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  But u r forcing me to make shopping Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  I dont want to bay Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  I want mony only Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  I apply for refund not for credit Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  Y should i make shoping Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  I have all i want mony any condition Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  Y he said i wll get mony back in any beanch if i know this all i never pay i refuse to pay for that o e item Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  Because same time i cancel Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  I want mony back only Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:57 PM, 07th Jan                     Hi                    I want to tlk on cll i dont want to chat           05:58 PM, 07th Jan                     Hi                    U all pepole froude           05:58 PM, 07th Jan                     Hi                    Just sending msg and disconnected           05:58 PM, 07th Jan                     Hi                    Just 1 m before i tll           05:58 PM, 07th Jan                   Abdulqader                   Dear customer, Good Afternoon.Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:59 PM, 07th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that we have processed the refund of amount (AED6) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:01 PM, 07th Jan                   Abdulqader                   Please note that we do not have the service of transferring My credit money to another account at the moment.           06:02 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:04 PM, 07th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:04 PM, 07th Jan                     Hi                    Yes           06:05 PM, 07th Jan                     Hi                    I apply refund or voucher tll me first           06:05 PM, 07th Jan                     Hi                    I apply refund i paid cash then y didn't get my refund cash when i pay cash           06:06 PM, 07th Jan                   Abdulqader                   Please note that you can get refund for cash only if you return the item through store           06:07 PM, 07th Jan                     Hi                    Y u coligue misguiding me           06:08 PM, 07th Jan                     Hi                    I paid cash i want cash thats it           06:08 PM, 07th Jan                     Hi                    I trust u thats y i bay and end what u pepole broke trust           06:09 PM, 07th Jan                     Hi                    Dont do this           06:09 PM, 07th Jan                     Hi                    Evryone cant get it           06:09 PM, 07th Jan                     Hi                    If i didn't get my cash i wll make big complain           06:10 PM, 07th Jan                   Abdulqader                   please accept our sincere apologies for this ,but the item has been returned through online hence the system directly refund the amount to  my credit wallet           06:10 PM, 07th Jan                     Hi                    U cannot force me to bay somthing from u           06:10 PM, 07th Jan                     Hi                    No this gay he take from me he told me go any branch and take i didn't not refund he did for me           06:12 PM, 07th Jan                     Hi                    He did refund for me from my mobail           06:12 PM, 07th Jan                     Hi                    If he dont know anything y u people send thwm to us           06:12 PM, 07th Jan                     Hi                    Give me u r maneger no           06:13 PM, 07th Jan                     Hi                    I want to tlk either i wll make case against this because u people not copret me me           06:13 PM, 07th Jan                   Abdulqader                   Please allow us some more time           06:15 PM, 07th Jan                     Hi                    Take but i want refund by cash only           06:16 PM, 07th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.Your request has been submitted to the concerned team. We will contact you if there is any new information.           06:21 PM, 07th Jan                   Abdulqader                   Thanks for your cooperation and understanding with us.           06:22 PM, 07th Jan                     Hi                    Till when it wll take time           06:23 PM, 07th Jan                     Hi                    Yesterday allso same they told me           06:23 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:25 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           06:29 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558998