Subject: Ticket Assigned - Conversation with Pia
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 09:59:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pia Pia                    Hi           07:37 PM, 15th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:37 PM, 15th Jan                   MAX UAE whatsapp bot                    Hello Pia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:37 PM, 15th Jan                     Pia                    3           07:37 PM, 15th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:37 PM, 15th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 15th Jan                     Pia                    2           07:37 PM, 15th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 15th Jan                     Pia                    1           07:38 PM, 15th Jan                   MAX UAE whatsapp bot                   Please enter your email address           07:38 PM, 15th Jan                     Pia                    [email-masked]           07:38 PM, 15th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:38 PM, 15th Jan                   Abdulqader                    Hi Pia, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:41 PM, 15th Jan                     Pia                    Hello Kader           07:41 PM, 15th Jan                     Pia                    I need to know the status of items under return           07:41 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:44 PM, 15th Jan                     Pia                    These 2 items I just got the message buy refund is less than 130           07:45 PM, 15th Jan                     Pia                    And these 3 items are not showing as returned           07:45 PM, 15th Jan                     Pia                    Whereas they were returned in the same pack           07:45 PM, 15th Jan                     Pia                    And I got these messages now that my return request has been cancelled           07:46 PM, 15th Jan                     Pia                    What is going on?           07:46 PM, 15th Jan                   Abdulqader                   Did you return all the 3 items with courier           07:49 PM, 15th Jan                     Pia                    Also this top was returned along with another one, its not showing           07:50 PM, 15th Jan                     Pia                    Yes  they were returned           07:50 PM, 15th Jan                     Pia                    Along with other 2           07:50 PM, 15th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check the refund amount for the other item.           07:51 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:53 PM, 15th Jan                     Pia                    For all issues pls, 4 items returned but not showing, 2 items return amount not reflecting correctly, it shows 114.89 whereas it should be 131,25           07:53 PM, 15th Jan                     Pia                    131.25*           07:53 PM, 15th Jan                     Pia                    Just let me know how soon my request will be processed           07:53 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:55 PM, 15th Jan                     Pia                    OK I will wait           07:55 PM, 15th Jan                     Pia                    Thnx           07:55 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 15th Jan                     Pia                    That's it for now           07:56 PM, 15th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:57 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5591005