Subject: Note Added - [#5528998] Credit Note Inactive
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 05:39:21 +0000

Hi ,    Lloyd Rudolph Maistry added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5528998    Subject:  Credit Note Inactive    Requester: Sunnybhatia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Looping
<a id="OWAAM37C0DDB49DAD4E4FA0914007412450DE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Century Gothic",sans-serif;text-decoration:none'>@Bala Subramaniam</span></a>, please advise best course of action with online team.</span></div>
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<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer">www.maxfashion.com</a></span></b><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
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<div>From:<span lang="EN-US"> Max Deiracitycentre &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, January 25, 2023 6:26 PM<br>
<b>To:</b> MAX Support Team &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;; Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#5528998] - Credit Note Inactive (Urgent intervention needed from Online customer care)<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear Sir/ Madam</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Good day!!!!</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">This is to bring to your kind notice that every after 2 days I personally called the customer hotline to inquire the status of the customer voucher and the same respond
 that I received which they said that the IT  team still working on it and give them 2 days to solve the issue and will inform the customer from their end.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">And today I called again the customer service to follow up again the said issue and as per the customer representative - Mr. Mohammed that the voucher has been used but
 they did not find any details when and where the voucher was redeemed and as  per them that they will coordinated to the IT and  give them 2 days to settle the issue. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">For that I called the customer to confirm and inquire if they redeemed the voucher and if they received any email from customer service, but as per them they did not used
 the voucher and they never received any mail from customer service.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Hense to that seeking assistance for to solve the issue  or urgent basis a it has been a month where it was not been settle </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Complain No# 5522061</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Amount:  Aed 67.95</span></div>
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<b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#174E86'>Thanks and Regards</span></b><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Mylene</span></div>
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<b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#174E86'>Max Deira City Centre</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#174E86'>Store CUG # : +971 56 5018462</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max Deiracitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 8:12 PM<br>
<b>To:</b> Smit Thakkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive</span> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear Sir Smit</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Good day!!!</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">As per the below issue, we already called the Online Hotline to follow- up the issue, as per the customer service there is still technical issue asking for another 2 working
 days to settle the issue  and they are the one will contact the customer about the said Voucher.</span></div>
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Same thing  I personally called the customer and informed the status of their voucher and advise them to wait for another 2 working days and they agreed. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Will follow up the status of  the voucher by Monday to make sure the the Online Team have an improvement to solve the issue. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Mylene</span></div>
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<b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#174E86'>Max Deira City Centre</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#174E86'>Store CUG # : +971 56 5018462</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Smit Thakkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 7:26 PM<br>
<b>To:</b> Max Deiracitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5528998] - Credit Note Inactive</span> </div>
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<b>From:</b> Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 7:01 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Smit Thakkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive </div>
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<div class="MsoNormal">Hi Smit </div>
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<div class="MsoNormal">Can you please update as to this situation with this customer and action ? </div>
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<div class="MsoNormal">Thanks</div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 5:12:34 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5528998] - Credit Note Inactive</span> </div>
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<div class="xxxmsonormal"><span lang="EN-US">Hi <a id="OWAAMA584CB3EDAD540608196224DFDEE2136" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Lloyd</span></a>,</span></div>
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<div class="xxxmsonormal"><span lang="EN-US">Assist to resolve customer issue. </span></div>
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<div class="xxxmsonormal"><span lang="EN-US"> </span></div>
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<div class="xxxmsonormal"><span lang="EN-US">Customer name  : Sunny Bhatia </span></div>
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<div class="xxxmsonormal"><span lang="EN-US">Contact number : 056-5970055</span></div>
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<div class="xxxmsonormal"><span lang="EN-US"> </span></div>
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<div class="xxxmsonormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="x_x_x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDQ0MTEyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UtHnUgEI6OTVsFMmOsrK6283I4OL8DSEwfyjCwN4gx8" data-id="2044010441124" alt="Logo

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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 7:10 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5528998] - Credit Note Inactive</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Is there any update on the following concern?<br>
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Problem Statement:Voucher issue <br>
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Customer name  : Sunny Bhatia <br>
Contact number : 056-5970055 <br>
Email id : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Assistance Required: The customer has got a voucher /credit note on the store as mention on the attached and there is some error on the voucher /credit note he has raised his issue to the store and still the issue not resolve please check and do the needful
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Regards,<br>
Mohammad Khalid</span><span lang="EN-US"></span>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5528998:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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