Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 12:00:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  rizwan Bot:  Hi , what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your
  payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971566473760            03:19 PM, 26th Jan                     Guest                    Start Again           03:21 PM, 26th Jan                     Guest                 
    Start Again           03:21 PM, 26th Jan                     Guest                    Start Again           03:21 PM, 26th Jan                     Guest                    Start Again           03:22 PM, 26th Jan                     Guest                    Start again           03:23 PM, 26th Jan                     Guest                    Return process           03:23 PM, 26th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           03:24 PM, 26th Jan                     Guest                    Great           03:25 PM, 26th Jan                   Reena                   We see that you are contacting us regarding the returns process           03:25 PM, 26th Jan                     Guest                    Yes           03:25 PM, 26th Jan                   Reena                   It will just take a moment to check the details for you.           03:26 PM, 26th J
 an                     Guest                    I visited store bought dash shoes, and same day i wore these were low quality and got damaged           03:27 PM, 26th Jan                     Guest                    These were very low quality           03:27 PM, 26th Jan                   Reena                   We would request you to kindly share us the images.           03:29 PM, 26th Jan                     Guest                    Sure           03:29 PM, 26th Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:33 PM, 26th Jan                     Guest                    Yes           03:34 PM, 26th Jan                     Guest                             03:35 PM, 26th Jan                   Reena                   Thank you for sharing the image           03:37 PM, 26th Jan                     Guest                    Welcome           03:37 PM, 26th Jan                   Reena                   We would
  like to inform you that we are unable to locate your any order kindly provide us the order id and e-mail id.           03:38 PM, 26th Jan                     Guest                    I am in Liwa, far away what's possibility to replace it           03:38 PM, 26th Jan                     Guest                    Ok i give you           03:38 PM, 26th Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:43 PM, 26th Jan                     Guest                    Yes           03:43 PM, 26th Jan                     Guest                    One minute           03:43 PM, 26th Jan                     Guest                             03:45 PM, 26th Jan                   Reena                   We would request you to please confirm us your name, contact number and store name           03:48 PM, 26th Jan                     Guest                    Sure           03:48 PM, 26th Jan                     Guest          
           Rizwan Gulzar           03:48 PM, 26th Jan                     Guest                    +971566473760           03:49 PM, 26th Jan                     Guest                    Centerpoint Dash Madina Zayed           03:49 PM, 26th Jan                   Reena                   We have forwarded your query to the concerned team regarding this issue and please allow us a time to do a needful.           03:51 PM, 26th Jan                     Guest                    How much time, and again i have to visit?           03:52 PM, 26th Jan                   Reena                   We would like to inform you that we have forwarded your query to the concerned team and update you by e-mail.           03:55 PM, 26th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:57 PM, 26th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day
 .           03:58 PM, 26th Jan                     Guest                    Great thank you           03:59 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629189