Subject: Ticket Assigned - Conversation with Anfal Albastaki
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 11:32:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anfal Albastaki Anfal Albastaki                    Hi           03:00 PM, 26th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:00 PM, 26th Jan                   MAX UAE whatsapp bot                    Hello Anfal Albastaki , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:00 PM, 26th Jan                     Anfal Albastaki                    2           03:01 PM, 26th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:01 PM, 26th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:01 PM, 26th Jan                     Anfal Albastaki                    2           03:01 PM, 26th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:01 PM, 26th Jan                     Anfal Albastaki                    1           03:01 PM, 26th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:01 PM, 26th Jan                     Anfal Albastaki                    [email-masked]           03:02 PM, 26th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:02 PM, 26th Jan                   Reena                   Hi Anfal, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:03 PM, 26th Jan                   Reena                   We see that you are contacting us regarding the returns process           03:07 PM, 26th Jan                   Reena                   It will just take a moment to check the details for you.           03:11 PM, 26th Jan                     Anfal Albastaki                    Yes pls           03:13 PM, 26th Jan                     Anfal Albastaki                    I recieved my order yesterday           03:13 PM, 26th Jan                     Anfal Albastaki                    There are 2 items i want to return           03:13 PM, 26th Jan                     Anfal Albastaki                    And i am unable to return it it doesn’t give me the optio B           03:14 PM, 26th Jan                     Anfal Albastaki                             03:14 PM, 26th Jan                     Anfal Albastaki                             03:14 PM, 26th Jan                     Anfal Albastaki                    Because it shows that its still processing           03:15 PM, 26th Jan                   Reena                   Please allow us a moment to check the details for you.           03:16 PM, 26th Jan                     Anfal Albastaki                    Ok           03:17 PM, 26th Jan                   Reena                   We would like to inform you that we have forwarded your query to the concerned team regarding the order status update.           03:17 PM, 26th Jan                     Anfal Albastaki                    Ok           03:19 PM, 26th Jan                     Anfal Albastaki                    And regarding the refund as they canceled one item           03:19 PM, 26th Jan                   Reena                   We would like to inform you that we have processed the refund amount of  AED30.48 on 25/1/2023 the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:22 PM, 26th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:26 PM, 26th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:29 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629084